Overview
On Site
Depends on Experience
Contract - W2
Contract - 1 Year(s)
Able to Provide Sponsorship
Skills
CRM Solution Architect
SFDC / MS Dynamics
Job Details
Key Competencies:
Brings architecture alignment, provides governance, and participates in technical review meetings at the team and enterprise level to help finalize design decisions and solution architecture with leadership team.
Specific functions of this role include business process definition (as-is vs. to-be), solution design, configuration, and implementation of technical solutions across the CRM platform.
The Healthcare SME/Architect plays a key role in IT/CRM strategy and acts as a visionary to leverage industry best practices, Standards, evaluating current state and recommendations.
Partner with Stakeholders such as Customer Care, Marketing, R&D, Business Operations, Sales, and Information Technology to drive high levels of data integrity and operational reliability of our standardized business tools and processes.
Essential Functions:
This Individual will keep abreast of new Salesforce /other CRM Call center features and functionality to provide recommendations for process improvements and technical updates to ensure alignment with business/technology strategy and planned initiatives.
Drive business requirements, investigate solution design, document complex user flows, and ultimately help with the implementation/delivery of service /Call center CRM solutions.
Develop and create customized reports and dashboards based upon the needs of business unit partners.
The customer experience group is also exposed to a wide variety of projects across our applications such as Mobile Platforms, Patient Portals, and Digital Health.
Translate business and technical requirements for integrations into an architectural blueprint/roadmap to achieve business objectives. Understand needs and define efficient, scalable, and high-performance enterprise-level integration solution architecture and design.
Experience in healthcare payer and domain expertise in one or more of claims,
Technology Experience:
Experience using any one of CRM products & tools. Knowledge of SFDC contact center, Healthcare call center experience is a plus.
Experience in healthcare industry and domain expertise in one or more of claims, Enrollment, Call center, Eligibility, Referrals and Authorizations.
Strong prior development background building enterprise integrations using Java, Java EE, Spring, Spring Boot, Spring Cloud services.
Knowledge and experience with CI/CD tools, frameworks, and methodologies like Jenkins, maven, Jira, ServiceNow, GitLab, Junit, Blue/Green etc.
Experience working with Agile methodologies (Scrum, Lean Startup, XP) and cross-functional teams (Product Owners, Scrum Masters, Developers, Designers, Business Analysts)
Preferred Education and/or Work Experience:
Bachelor s degree in computer science or equivalent is required. Master s degree is a plus.
Minimum of 8 years of technology experience
Cloud & Agile certifications e.g., AWS Developer or CRM technical architect certifications
Healthcare payer experience and handling healthcare call center
Brings architecture alignment, provides governance, and participates in technical review meetings at the team and enterprise level to help finalize design decisions and solution architecture with leadership team.
Specific functions of this role include business process definition (as-is vs. to-be), solution design, configuration, and implementation of technical solutions across the CRM platform.
The Healthcare SME/Architect plays a key role in IT/CRM strategy and acts as a visionary to leverage industry best practices, Standards, evaluating current state and recommendations.
Partner with Stakeholders such as Customer Care, Marketing, R&D, Business Operations, Sales, and Information Technology to drive high levels of data integrity and operational reliability of our standardized business tools and processes.
Essential Functions:
This Individual will keep abreast of new Salesforce /other CRM Call center features and functionality to provide recommendations for process improvements and technical updates to ensure alignment with business/technology strategy and planned initiatives.
Drive business requirements, investigate solution design, document complex user flows, and ultimately help with the implementation/delivery of service /Call center CRM solutions.
Develop and create customized reports and dashboards based upon the needs of business unit partners.
The customer experience group is also exposed to a wide variety of projects across our applications such as Mobile Platforms, Patient Portals, and Digital Health.
Translate business and technical requirements for integrations into an architectural blueprint/roadmap to achieve business objectives. Understand needs and define efficient, scalable, and high-performance enterprise-level integration solution architecture and design.
Experience in healthcare payer and domain expertise in one or more of claims,
Technology Experience:
Experience using any one of CRM products & tools. Knowledge of SFDC contact center, Healthcare call center experience is a plus.
Experience in healthcare industry and domain expertise in one or more of claims, Enrollment, Call center, Eligibility, Referrals and Authorizations.
Strong prior development background building enterprise integrations using Java, Java EE, Spring, Spring Boot, Spring Cloud services.
Knowledge and experience with CI/CD tools, frameworks, and methodologies like Jenkins, maven, Jira, ServiceNow, GitLab, Junit, Blue/Green etc.
Experience working with Agile methodologies (Scrum, Lean Startup, XP) and cross-functional teams (Product Owners, Scrum Masters, Developers, Designers, Business Analysts)
Preferred Education and/or Work Experience:
Bachelor s degree in computer science or equivalent is required. Master s degree is a plus.
Minimum of 8 years of technology experience
Cloud & Agile certifications e.g., AWS Developer or CRM technical architect certifications
Healthcare payer experience and handling healthcare call center
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