Cloud Engineer II, Citrix

We have a position for a Cloud Engineer II, Citrix with one of our clients in Raleigh, NC for an initial contract duration of 5 months. No third party candidates considered for this position.

Our Client, exceptional technology is powered by extraordinary people. As a growing leader in secure, reliable, managed cloud solutions, we help SMBs and enterprises simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google and a complete set of private cloud and cybersecurity solutions, Client helps companies turn technology into their most significant competitive advantage. As part of the Client family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

What you'll do:

Maintain multiple customer environments.

Update and Manage ticket backlog based on internal policies.

Crisis Management - Identify and escalate any high-priority issues to the next level.

Provide customer-first experience by utilizing phone calls, emails, and the ticketing system to manage cases.

Effectively engage resources inside and outside of your team to further troubleshoot and resolve issues, including other technical engineers, account teams, or project managers.

Deliver solutions that lead to problem resolution or mitigation with high customer satisfaction.

Independently research and learn new material/ concepts, then share the latest knowledge with the team.

Be able to interface with Vendors to achieve resolutions for the customer.

Assist with creating, reviewing, and updating internal Knowledge Base Articles.

Provide technical guidance and mentorship to Skill PODs

Provide technical reviews for RFCs to other engineers on the team.

Ensure the client(s) environment is fully patched and running compatible components (OS, Apps, VMware Tools, etc.).

Update Customer environments to newer Long Term Stable Releases (LTSR), Cumulative Updates (CU), and apply security patches.

To receive, understand, and implement advanced technical procedures: Troubleshoot and document.

Who You Are:

As you ve seen, this job requires someone at the top of their cloud engineering game. Because it s such a critical role, the requirements will ensure you re on track for this opportunity.

Additional Information:

Minimum Qualifications:

Bachelor s degree in a related discipline and 2 years experience in a related field. The right candidate could also have a different combination, such as a master s degree and up to 2 years experience; or 6 years experience in a related field.

Flexibility to work alternative days and shifts as needed.

Manage VDI environments: Citrix, AVD

Willingness to work on a 24x7 on-call rotation schedule.

Certificates: CCA-V

Technology:

Advanced Windows management:

Active Directory - Server roles (installation, configuration, and management), Object management, Group management, GPOs, DNS, DHCP, Replication, IIS, FSMO.

OS Optimization.

Server Optimization - Performance Monitoring, investigation, and remediation -> Memory, CPU, Disk, I/O, AV management, scheduled maintenance, etc.

GPO Optimization.

Log analysis.

Intermediate Citrix (XenApp) LTSR 1912, 2203:

PVS, Storefront, Director, Session Host, Base Image, NetScaler, UPM, Citrix Policies.

Log analysis

Advanced RDS:

RDS Gateway, Certificates, Hosts, etc.)

Ability to manage, renew, monitor, & and configure Certificates on multiple platforms.

Understanding of Cybersecurity concepts - CVE remediation, environment hardening, etc.

Preferred Qualifications:

Certificate:

Nerdio

Citrix Certified Associate (CCA-AppDS, CCP, CCP-V)

Legacy Windows OS experience, management, and troubleshooting - 2008, 2012/R2.

Advanced Virtualization: VMware ESXi, VMware vSphere, VMware vCenter, VMware vCloud.

Experience with N-able Management.

Understanding of parallel technologies:

Networking- FortiGate, VPN (Layer 1 and 2), VeloCloud, Firewall.

Microsoft services - Outlook/ Exchange, Azure AD.

MFA/2FA: Duo, Azure MFA, Workspace One, OneLogin.

Veeam Back up and Restoration - Veam Self Service portal, VBR

Required Skills
Windows, Active Directory, log analysis, AWS, Citrix, Cybersecurity, Google, Azure

Preferred Skills
communication, VMWare, Problem-solving