Overview
Skills
Job Details
SYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client s achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written communication skills as well as coordination and organization skills. The objective of our approach is to ensure a high level of customer satisfaction.
SYSCOM s seeking a ServiceNow Developer to join our client s team and contribute to the continuous improvement of their ServiceNow platform, ensuring it meets the evolving needs of their organization and enhances their service delivery capabilities.
Work Location & Hours: Hybrid work location with 60% onsite time in Arlington, VA 22201. Note this is a part time position, 20 hours per week.
Job duties and responsibilities include but are not limited to the following:
- Develop and configure ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML, and CSS.
- Customize and configure out-of-the-box workflows and create/maintain custom workflows.
- Integrate ServiceNow applications with third-party systems/applications via APIs.
- Perform application maintenance, manage support for incidents related to ServiceNow applications, and contribute to ServiceNow software releases by delivering configuration tasks and features.
- Collaborate with IT and business teams to capture business and user requirements and develop elegant solutions that meet those needs.
- Provide input to staff involved in writing and updating technical documentation such as user manuals.
- Prepare reports on analyses and system performance issues and determine performance enhancements.
Minimum Qualifications:
- Bachelor's or Master's degree in Computer Science, Information Systems, Information Technology, or a related field is desired. Equivalent experience will be considered.
- Strong knowledge of the ServiceNow data model and relationships.
- Significant experience in ServiceNow test, development, and production environments.
- Significant experience capturing user stories, working through a ServiceNow backlog, and delivering to meet user requirements.
- Experience with Configuration Management (CMDB), LDAP integration, and custom scripting.
- Minimum of three years experience developing on the ServiceNow platform, including the creation and/or customization of core applications such as Incident, Problem, Change, Service Request, Service Catalog, and Hardware Asset Management.
- Significant experience developing workflows in Workflow Editor and Flow Designer.
- Proficient with custom web services, custom notifications, assessments, and custom applications.
- Excellent oral and written communication skills.
- Strong analytical and problem-solving skills.
Highly desirable qualifications include:
- Service Now System Administration and/or Application Developer certification is preferred.
- Knowledge of relational databases (Oracle, MS SQL, MySQL, AWS Redshift).
- ITIL, ITSM, or other relevant certifications.
Headquartered in Baltimore, Maryland, SYSCOM, Inc. is a US-based company whose mission is to create and deliver the right technology solutions, by teaming with our customers to understand their business needs and empower them to achieve their goals. Since 1982, SYSCOM, Inc. has been providing enterprise-wide solutions for a variety of private and public sector clients.