Manager Service Delivery (Remote in US)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Manager Service Delivery (Remote in US) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

The Manager is responsible for overseeing project delivery while managing cross-functional resource allocation across teams. This role ensures that projects are completed on time, within scope and budget, while aligning workforce capacity with organizational priorities. The role blends traditional project management responsibilities with advanced resource planning, leveraging tools like Microsoft Project, Smartsheet, or Resource Plus to manage workload distribution and forecasting.

Your role in our mission

Lead planning and execution of projects across business, clinical, or IT units

Define project scope, goals, deliverables, timelines, and milestones

Manage project risks, budgets, and change control processes

Coordinate internal and external resources across departments

Utilize resource planning platforms to forecast, assign, and optimize team capacity

Partner with team leads to resolve resource conflicts and align staffing with demand

Maintain a real-time view of available vs. committed capacity by skill set

Produce resource utilization and availability reports

Serve as a liaison between project sponsors, stakeholders, and team members

Provide weekly status updates on projects and resource plans

Lead resource review and project prioritization meetings

What we're looking for

• Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry. Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery
• Working understanding of healthcare technology industry, PBM, or pharmacy operations and products to manage projects, change control process, financial budgets, and forecasting
• Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members to resolve resource conflicts and align staffing with demand
• PMP, PMI-ACP, or similar project management certification with at least five (5) years in a similar role
• Familiarity with capacity modeling, time tracking, or workforce analytics

What you should expect in this role

• Opportunities to travel through your work (0-10%)
• This is a full-time permanent regular salaried (W-2) employee position.
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• This is a remote (work from home) position. For all remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload . Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• We will accept applications on an ongoing basis until June 1, 2025.

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The pay range for this position is $93,000 - $110,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.