Overview
Remote
Depends on Experience
Full Time
No Travel Required
Skills
Amazon DynamoDB
Amazon Lambda
AmazonConnect
CCaaS solutions
Java
Python
Node.js
AWS
APIs
Job Details
Amazon Connect Architect
Location: US / Canada (Remote)
Full Time
About the Role
As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Amazon Connect and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers.
Key Responsibilities
- Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services.
- Collaborate with cross-functional teams to build innovative CCaaS solutions that enhance customer engagement and agent productivity.
- To improve customer interactions, implement AI/ML capabilities, including chatbots, sentiment analysis, real-time analytics, and automation.
- Develop and integrate custom features, APIs, and plug-ins to extend Amazon Connect s capabilities for TELUS customers.
- Optimize system performance, reliability, and security while ensuring frictionless customer experiences.
- Work closely with stakeholders to understand and translate business requirements into technical solutions.
- Stay updated with AWS advancements, AI-driven contact center trends, and best practices to drive innovation within TELUS.
Qualifications & Experience
- 2+ years of software development experience in cloud-based environments (AWS preferred).
- Strong programming skills in Python, Java, or Node.js.
- Experience with AWS services (Lambda, Lex, Polly, S3, Kinesis, DynamoDB, etc.).
- Hands-on experience with Amazon Connect or other CCaaS solutions is a strong asset.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.