Oracle EPM / Hyperion: Service Engineer

Overview

On Site
Full Time

Skills

Oracle EPM
Hyperion system
Hyperion Essbase
Oracle EPM planning modules

Job Details

Title

Oracle EPM / Hyperion: Service Engineer

Location

Austin, TX OR Fremont, CA (Onsite 5days/week)

Primary Skills

5+ year experience with Oracle EPM/Hyperion system.

Secondary Skills

Strong understanding of Hyperion Essbase and Oracle EPM planning modules.

Oracle EPM / Hyperion: Service Engineer

Austin, TX OR Fremont, CA (Onsite 5days/week)

Full-Time

We are seeking a skilled professional to manage our Oracle EDM, Oracle EPM Planning and Hyperion Planning/Hyperion Essbase/Hyperion Essbase Studio modules.

Key Responsibilities:

  • Strong understanding of Hyperion Essbase and Oracle EPM planning modules.
  • Experience in EPM data structures, calculations and business rules.
  • Proficiency in Oracle database concepts and SQL queries.
  • Experience with incident management tools and ticketing systems.

Responsibilities:

  • Receive, analyze, and prioritize EPM related support tickets.
  • Identify the root cause of issues in EPM environments.
  • Provide timely solutions to users.
  • Implement and maintain EPM configurations.
  • Troubleshoot complex EPM applications problems.
  • Document resolution steps and knowledge base articles.
  • Collaborate with engineering / application managers to resolve system issues.
  • Support system upgrades and patches.
  • Monitor system performance and recommend improvements.
  • Participate in on-call rotation as needed.

Qualifications:

  • 5+ year experience with Oracle EPM/Hyperion system.
  • Knowledge of IBM Command center.
  • Strong technical problem-solving abilities.
  • Excellent communication skills, not written and verbal.
  • Ability to work effectively under pressure in a fast-paced environment.

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