Sr. Enterprise Client Applications Analyst

Hello,

Client: In-Balance
Position: Sr. Enterprise Client Applications Analyst
Location: Remote
Duration: 2-3 months
C2C

Job Description:
Must have previous law firm experience.
While people may or may not have used the applications we have in our environment, I think it is important that they are used to working with attorneys.
The big applications would be iManage, Litera products, BigHand products, and Intapp Time.
Also, MS Office is a big piece as well since we have so many integrations.

Senior Enterprise Client Applications Analyst
We are recruiting for a Senior Enterprise Client Applications Analyst. We support ~1,600 end users across 20+ cities in the US. Role responsibilities include servicing the Firm s software portfolio, being a level 3 escalation point for end users and support teams, and further defining ways to increase security, stability, performance, and features in the environment. This position will be a member of the End User Compute team within the Technology Services group. The Senior Enterprise Client Applications Analyst will be considered a subject matter expert in Microsoft Office and the other applications which they primarily support.

Responsibilities:
Service the Firm s software portfolio, being a level 3 escalation point for end users and support teams, and further defining ways to increase stability, performance, and features in the environment.
Perform ongoing analysis, selection, development, testing, and best practices to ensure continuous quality improvement of the application stack on physical and virtual user endpoints.
Oversee application packaging requirements, configuration, design, and customization for large, complex, or firm-wide applications.
Contribute to team s afterhours support coverage and maintenance windows.
Other duties as assigned to fully meet the requirements of the position.

Experience & Qualifications:
At least 7 years of industry experience in application support of Microsoft Office Suite, iManage Worksite/DeskSite, BigHand products, Workshare Professional or similar software programs.
Experience with Microsoft 365 SaaS products and corresponding 3rd party applications that integrate.
In-depth technical knowledge of Microsoft Windows 11.
Ability to maintain awareness of technology developments and make recommendations to the team, managers, and team lead.
Experience in ongoing quality assurance tasks and processes related to monthly patching and other software update cycles.
Ability to have clear and efficient communications within the End User Compute team, other IT technical teams, IT support teams, and end user business units.
Ability to lead discussions and elicit participation from others that are involved
Ability to assess risk levels in change management and make good decisions within the change system that our client provides.
Client is widely dispersed across North America and the globe. Being comfortable and effective with remote tools while working across teams is important.
Ability to cross train areas of your strength to others on the team.
Openness to take on additional products and services as they are onboarded into the Firm.
Ability to remain composed in high stress situations (like outages) to help guide the situation when warranted and work with multiple levels of IT with compressed time constraints
Able to work under pressure to tight project deadlines and can adapt to differing demands, with the ability to multi-task and prioritize assigned workload.

Thanks&Regards

Elisha(mani)

Chicago, Atlanta, Hyderabad&Vizag /

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