Overview
On Site
USD 20.59 - 23.84 per hour
Full Time
Skills
Help Desk
IT Operations
Problem Solving
Conflict Resolution
Laptop
Printers
Onboarding
Management
Microsoft
Workflow
Resource Management
Change Management
Technical Support
Microsoft Windows
Microsoft Office
Cloud Computing
JIRA
Zendesk
Active Directory
Configuration Management
Computer Hardware
Android
Communication
Collaboration
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst II to join our team in Franklin, Wisconsin. This Contract-to-Permanent position offers an exciting opportunity to provide technical support and ensure smooth IT operations for both onsite and remote users. The ideal candidate will thrive in a collaborative environment and possess strong problem-solving abilities to address hardware, software, and system issues.
Responsibilities:
Respond promptly to user requests and inquiries through platforms such as Jira and Zendesk.
Deliver technical support to approximately 100 onsite employees and over 100 remote users.
Configure and set up laptops, monitors, printers, and other IT equipment for new and existing staff.
Facilitate onboarding processes by preparing and deploying necessary IT tools for new team members.
Diagnose and resolve hardware and software issues, escalating complex problems as needed.
Manage and prioritize support tickets effectively using Jira and Zendesk systems.
Assist with physical IT setups during facility moves or expansions.
Provide support for virtual meetings and conference calls using tools like Zoom and Microsoft Teams.
Participate in technical projects, ensuring alignment with IT workflows and resource management.
Adhere to change management protocols and follow established IT procedures.
Requirements
Proven experience delivering hands-on technical support in dynamic environments.
Ability to work independently and take initiative without frequent escalation.
Proficiency in Windows 10/11, Office 365, cloud services, and ticketing systems such as Jira and Zendesk.
Familiarity with Active Directory and configuration management processes.
Knowledge of computer hardware, deployments, and IT equipment setups.
Experience supporting both Apple and Android devices.
Strong communication skills to effectively assist end-users and collaborate with team members.
Availability to work on-site five days a week and flexibility for overtime when required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst II to join our team in Franklin, Wisconsin. This Contract-to-Permanent position offers an exciting opportunity to provide technical support and ensure smooth IT operations for both onsite and remote users. The ideal candidate will thrive in a collaborative environment and possess strong problem-solving abilities to address hardware, software, and system issues.
Responsibilities:
Respond promptly to user requests and inquiries through platforms such as Jira and Zendesk.
Deliver technical support to approximately 100 onsite employees and over 100 remote users.
Configure and set up laptops, monitors, printers, and other IT equipment for new and existing staff.
Facilitate onboarding processes by preparing and deploying necessary IT tools for new team members.
Diagnose and resolve hardware and software issues, escalating complex problems as needed.
Manage and prioritize support tickets effectively using Jira and Zendesk systems.
Assist with physical IT setups during facility moves or expansions.
Provide support for virtual meetings and conference calls using tools like Zoom and Microsoft Teams.
Participate in technical projects, ensuring alignment with IT workflows and resource management.
Adhere to change management protocols and follow established IT procedures.
Requirements
Proven experience delivering hands-on technical support in dynamic environments.
Ability to work independently and take initiative without frequent escalation.
Proficiency in Windows 10/11, Office 365, cloud services, and ticketing systems such as Jira and Zendesk.
Familiarity with Active Directory and configuration management processes.
Knowledge of computer hardware, deployments, and IT equipment setups.
Experience supporting both Apple and Android devices.
Strong communication skills to effectively assist end-users and collaborate with team members.
Availability to work on-site five days a week and flexibility for overtime when required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.