Windows Systems Engineer

We are looking for a Windows Platform Engineer with one of direct clients in Austin, TX.

Position: Windows Platform Engineer

Location: Austin, TX 78735 (Hybrid, 2-3 days onsite)

Duration: 6+ months contract

Description:

We are looking for a Windows Platform Engineer who can quickly develop a good understanding of the client s IT infrastructure and the needs of the user base.

• Demonstrate a strong sense of ownership and responsibility in driving tasks to timely and full completion.
• Adhere to ITIL processes on a day-to-day basis, including Incident, Change, Problem, Request, and Knowledge management.
• Proficient in managing major Incidents (P1, P2, etc.) including escalation and problem resolution.
• Actively contribute to and take ownership of ongoing improvement and stability initiatives of client s IT infrastructure through automation.
• Enhance system monitoring and alerting to uphold the integrity of the live environment across multiple global data centers.
• Maintain and update key system documentation in line with changes made.
• Review and recommend improvements to policies, processes, and working practices, and ensure processes are adapted to meet evolving business needs by maintaining a Continual Service Improvement plan.
• Collaborate with Service Delivery Management and the global Service Desk to provide communications to all teams and the general user base for both planned and unplanned system outages.

Requirements:

• Extensive experience in all aspects of Windows Server(2016 and later), including configuration, patch management, and advanced troubleshooting.
• Proficient in managing On-Premises Exchange 2016 environments, including mailbox administration and configuration.
• Demonstrated experience in implementing and managing Microsoft Intune for effective mobile device management (MDM) and mobile application management (MAM).
• Strong administrative experience with Office 365 services, particularly Exchange Online, ensuring seamless integration and user experience.
• Familiarity with Azure Arc capabilities, including extending Azure services to hybrid environments and managing updates and patches for connected machines.
• Experience with Active Directory in a multi-forest environment, including Group Policy management, as well as integration with Exchange and Azure Cloud services.
• Proficient in scripting languages such as PowerShell for automation tasks and process improvements.
• Strong understanding of Azure Cloud services, including Azure Active Directory, Azure Application Proxy, Single Sign-On (SSO), Azure Backup and Restore, and Azure Site Recovery.
• Hands-on experience with infrastructure monitoring tools such as PRTG and SCCM is a plus.
• Excellent problem-solving skills to diagnose patch-related issues efficiently and ensure minimal disruptions during deployment processes.
• Relevant technical accreditation or successful completion of vendor certified training in at least one of our key technologies (Microsoft Exchange Hybrid, Microsoft Identity Manager, Microsoft Server 2016 and 2019, AGPM and DSC, Microsoft SCCM, Azure, VMware, PRTG).

Thanks,

Sandy K BOTG LLC