IT Application Support Analyst

AVA Consulting is seeking an IT Application Support Analyst

Location: Remote (US)

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Job Description:

IT Application Support Analyst Customer-Focused Role (Automotive Fitment Compatibility Application)

• The IT Application Support Analyst is responsible for delivering outstanding service and ensuring the smooth operation of the automotive fitment compatibility application, which plays a critical role in maintaining accurate vehicle part compatibility data. This role centers around providing timely, professional support to business users, resolving issues efficiently, and fostering a user-first approach to application performance and service.

Responsibilities:

Support & Service Delivery:

• Monitor the automotive fitment compatibility application to ensure it operates reliably and accurately. Respond promptly to any issues to prevent business disruption.
• Provide Level 2 support for functional and technical issues, collaborating with other IT teams when needed to ensure timely resolution.
• Take ownership of high-priority incidents, ensuring clear communication with users and driving issues to resolution.
• Analyze and resolve data, workflow, or process-related problems, helping users understand root causes and recommended solutions.
• Meet agreed service level commitments while maintaining a responsive and customer-friendly demeanor.

Customer Engagement & Issue Resolution:

• Work directly with business users to gather input, prioritize reported issues, and ensure a transparent and efficient resolution process.
• Serve as a subject matter expert on the automotive fitment compatibility application, offering guidance and education to help users get the most from the tool.
• Document support procedures, issue resolutions, and user guides to ensure easy access to helpful resources.
• Identify ways to improve user experience and ensure the application continues to meet evolving business needs.

Requirement:

• A strong focus on customer service, with excellent communication skills and a collaborative, problem-solving mindset.
• The ability to translate technical concepts into clear, actionable support for users of all backgrounds.
• Experience supporting business-critical applications, particularly those involving product, fitment, or compatibility data.
• A proactive, reliable approach to application support, with a dedication to resolving issues quickly and thoroughly.

NOTE: Interested Candidates can apply by sending their Updated Resume and Contact Details.

Ron Tolson

AVA Consulting

Fax:

Web: