Senior Customer Solutions Engineer Rocket Zeke

Job Title: Senior Customer Solutions Engineer Rocket Zeke
Location: 100% Remote
Duration: 12+ Months Contract on W2

Experience: 10+ years

Job Description:
Client is seeking a highly skilled and experienced Senior Customer Solutions Engineer to join our professional services team, specializing in the implementation, configuration, and support of Rocket Zeke, our enterprise job scheduling and workload automation solution for IBM mainframes. This role requires deep expertise in mainframe operations, strong technical acumen with Rocket Zeke, and the ability to engage collaboratively with clients to design and implement customized scheduling solutions.

Core Technical Skills

• In-depth understanding of z/OS, JCL, and system utilities.
• Familiarity with common mainframe job types, datasets, and execution environments.
• Knowledge of Zeke architecture, including Master Scheduler, Event Processor, and Zeke Command Interface.
• Understanding of Zeke parameters, job setup, scheduling rules, and dependency management.
• Creating and managing job schedules, calendars, and time-based dependencies.
• Configuring job triggers based on events, files, return codes, or other job completions.
• Integrating Zeke with other mainframe tools like Zebb, RACF, ACF2, and enterprise platforms.
• Implementation and Customization Skills
• Installing Zeke using SMP/E and applying maintenance, PTFs, and upgrades.
• Setting up access control using RACF or other external security managers.
• Defining user permissions and roles for job submission and monitoring.
• Integrate Rocket Zeke with external tools, mainframe security systems (RACF, ACF2), and enterprise platforms
• Automating job submission, status checks, and alerts using REXX and CLIST scripting.
• Customizing automation with REXX for error handling or conditional processing.
• Modifying or creating ISPF panels and menus for user interaction with Zeke.
• Monitoring and Optimization
• Setting up real-time monitoring for job status and alerts.
• Using Zeke commands and panels to track job history, delays, or abnormal ends.
• Optimizing job flow and resource usage.
• Identifying bottlenecks and tuning event processing.
• Configuring logging, reporting, and audit trails.
• Ensuring compliance and traceability of job changes and executions.

Process and Communication Skills

• Project Implementation experience
• Strong Team collaboration
• Working with change control systems to manage scheduling changes safely.
• Writing detailed documentation for job schedules, dependencies, and maintenance procedures.
• Coordinating with application teams, system programmers, and operations staff to align scheduling with business needs.

Required Qualifications

• 5+ years of experience in mainframe systems, including significant experience with z/OS and JCL.
• 5+ years of hands-on experience with Rocket Zeke or equivalent competitive mainframe job scheduling tools.
• Strong knowledge of SMP/E, RACF/ACF2 security, ISPF, and mainframe batch processing.
• Proficiency in scripting with REXX and CLIST for job automation and customization.
• Demonstrated experience in integrating scheduling tools with enterprise systems and security platforms.
• Excellent problem-solving, communication, and documentation skills.
• Ability to manage multiple projects and priorities in a client-facing environment.
• Bachelor s degree in Computer Science, Information Systems, or related field (or equivalent experience).

Thanks and Regards
Eshant Sharma

Disclaimer: Wise Equations Solutions Inc; provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability