Acqueon Dialer Product Owner

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Unable to Provide Sponsorship

Skills

Acqueon Dialer
Call Center
Product Owner

Job Details

Role :

Location : Remote

Duration : Contract

Experience : 12+ Years

Seeking a seasoned Product Owner with a strong background in Customer Service and

proven expertise in auto-dialer campaign management. The ideal candidate will lead

initiatives independently, collaborate effectively within an Agile Scrum team, and drive

cross-functional alignment to ensure the seamless execution of dialer campaigns.

Key Responsibilities

  • Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign

performance and compliance.

  • Partner with business stakeholders across Marketing, Call Center Operations, Sales,

Compliance, and IT to define and deliver campaign strategies and enhancements.

  • Gather and document business requirements, translate them into actionable user

stories, and manage a well-prioritized product backlog.

  • Collaborate closely with developers and QA teams to ensure features are developed,

tested, and deployed according to specifications and sprint goals.

  • Conduct and oversee UAT sessions with business partners to validate new

functionality.

  • Provide production support for incident resolution and defect management.
  • Create and deliver professional presentation decks to communicate new or enhanced

capabilities to business stakeholders.

  • Leverage data to tell a clear, compelling story and support informed decision-making.

Qualifications

  • Extensive experience in Customer Service environments, with hands-on experience in

dialer operations.

  • Strong understanding of Agile methodologies, including sprint planning, backlog

grooming, and cross-functional collaboration.

  • Excellent written and verbal communication skills, with the ability to influence and

engage across all levels of the organization.

Mandatory :

  • Acqueon Dialer platform experience
  • Twilio integration or communication platform experience
  • Healthcare industry background

Location

  • Nearshore or Onshore only (No Offshore resources)
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About Uniglobe Technologies, Inc