Zscaler Transition Lead_W2Only

Overview

Remote
Depends on Experience
Contract - W2

Skills

Cloud Computing
KPI
Knowledge Base
Management
Network
Network Security
Operational Efficiency
Collaboration
Continuous Improvement
Data Link Layer
Documentation
Internet
Physical Layer
Proxies

Job Details

Job Title: Zscaler Transition Lead
Client: [Confidential]
Location: Long Beach, CA / Tempe, AZ (Hybrid/Remote)
Start Date: 10/13/2025 | End Date: 12/31/2025
Duration: Approx. 3 months
Experience Required: 10+ years
POC: Bharath Subramanya

Job Description

We are seeking an experienced Zscaler Transition Lead to oversee the transition of Zscaler services from implementation to steady-state operations. The ideal candidate will have a strong background in network security, proxy services, and cloud-based security platforms, ensuring operational readiness and seamless service handover.

Key Responsibilities

  • Lead the handover of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) services from project to operations.

  • Develop and execute transition, documentation, and training plans.

  • Establish and validate monitoring, alerting, SLA, and KPI mechanisms.

  • Collaborate closely with network, security, and service desk teams to ensure operational efficiency.

  • Liaise with Zscaler support and account teams for escalations and service improvements.

  • Prepare SOPs, runbooks, and knowledge base articles to support ongoing operations.

  • Conduct training sessions for L1/L2 support teams.

  • Identify and implement continuous improvement initiatives for better service performance.

Required Skills & Experience

  • Proven expertise in Zscaler transition management minimum 10 years of experience.

  • Strong knowledge of ZIA, ZPA, and cloud-based network security.

  • Hands-on experience with network and proxy services.

  • Excellent coordination, documentation, and training skills.

  • Ability to work effectively with cross-functional and global teams.

Interview & Logistics

  • Interview Mode: Skype/WebEx

  • In-Person Interview: Not required

  • Work Model: Hybrid/Remote

  • Relocation: Considered for suitable candidates

Submission Guidelines

  • Include complete and updated contact details (Phone number, Email address, Skype ID) in the resume.

  • Provide 5 available interview time slots within 72 hours of submission.

  • Limit: Two submissions per supplier.

  • Duplicate or incomplete profiles will be rejected.

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