Overview
On Site
$100,000+
Full Time
Skills
IT Delivery Manager
IT Service Manager
Stakeholder Management
IT Service Management
AV
Mobile Device Management
Vendor Management
Job Details
Role: Information Technology Service Delivery Manager
Location: Boston, MA - 4 Days Onsite
We re looking for a hands-on IT Service Delivery Manager to lead our global onsite support and vendor service desk teams.
What You ll Do
- Lead and mentor the onsite support team while managing external vendor resources.
- Drive consistency and best practices for IT support across global offices.
- Build strong partnerships with business stakeholders and third-party vendors.
- Oversee hardware lifecycle (laptops, desktops, mobile devices, AV/conference room tech).
- Serve as an escalation point for incidents, ensuring root causes are addressed.
- Manage SaaS renewals, vendor relationships, and critical IT communications.
- Track, report, and present KPIs to leadership while identifying opportunities for improvement.
What We re Looking For
- 5+ years of experience managing IT Service Delivery, End-User Support, or Service Desk teams.
- Proven track record in people leadership and vendor management.
- Strong collaboration and customer service mindset.
- Proficiency with ServiceNow, ITIL/ITSM frameworks, O365/Office 365, Windows OS, Teams Voice, and MDM solutions.
- Familiarity with AV/video conferencing technologies, MFA, and printers.
- Bachelor s degree in IT or equivalent professional experience.
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