IT Support Technician | T2

IT Support Technician II - Manufacturing Environment- 100% ON-SITE
Overview:
Our client is seeking an experienced IT Support Technician II to provide advanced desktop and infrastructure support in a dynamic manufacturing environment. This role requires strong troubleshooting skills, excellent customer service, and the ability to support a wide range of devices and applications, including niche systems with limited documentation.
Key Responsibilities:

• Deliver exceptional customer service via phone, email, and in-person support.
• Provide Level II support for desktops, laptops, printers (including Zebra), iPads, iPhones, scanners, and tablets.
• Troubleshoot and resolve hardware, software, and network issues in both office and production floor settings.
• Utilize SCCM, PDQ, and other tools for software deployment, imaging, and patch management.
• Manage Active Directory tasks such as user/group creation and permissions.
• Support and maintain mobile and desktop devices, including Windows OS and enterprise applications.
• Document issues and resolutions thoroughly; contribute to knowledge base articles.
• Assist with IT projects and process improvements.
• Mentor junior team members and collaborate with cross-functional teams.

Preferred Qualifications:

• 3-5 years of corporate IT desktop support experience, preferably in a manufacturing environment.
• Strong knowledge of Windows OS, Active Directory, and application troubleshooting.
• Experience with SCCM, WDS, MDT, PowerShell, and remote management tools.
• Familiarity with label printers (Zebra, Brother, Printronix, Labeltac) and MFPs.
• Excellent communication, organizational, and problem-solving skills.
• Bachelor's degree or equivalent experience in an IT-related field.
• ITIL Foundations certification or experience with ITSM/ITIL practices.

Ideal Candidate Traits:

• Customer-focused and passionate about delivering a great user experience.
• Adaptable and eager to take on diverse challenges.
• Innovative and continuously seeking improvement.
• Self-motivated, detail-oriented, and a strong team player.

Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,IN.
Application Deadline
This position is anticipated to close on Jul 31, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.