Overview
Skills
Job Details
RE::Technical Writer
Location::Hybrid/ NYC or Troy, MI
Visa::Or USC
Job Description:
Documentation Development: Create, maintain, and update documentation including security policies, risk control procedures, process flows, technical manuals, configuration guides, and compliance materials.
Collaboration: Work closely with subject matter experts (SMEs) across IT Security, Risk, Audit, Compliance, and Engineering to gather and validate technical content.
Process Mapping: Translate technical workflows and business processes into diagrams, SOPs, and reference materials.
Standards & Compliance: Ensure all documentation complies with internal standards, regulatory requirements, and audit expectations.
User-Facing Content: Develop help guides, FAQs, onboarding materials, and knowledge base articles for internal users and stakeholders.
Version Control & Publishing: Manage revisions, approvals, and secure publishing using document management tools and platforms.
Dashboards & Visual Aids: Support creation of visual aids such as Power BI charts or Excel-based KPIs to enhance understanding of security metrics and risk posture.
Qualifications:
Education: Bachelor's degree in Technical Communication, Information Systems, Cybersecurity, English, or a related field.
Experience: Minimum 5 7 years of experience in technical writing, preferably in financial services, IT security, or risk/compliance environments.
Knowledge: Familiarity with regulatory frameworks and industry standards such as NIST, GLBA, SOX, and security domains (e.g., DLP, vulnerability management).
Tools: Proficiency with Microsoft Office, Visio, SharePoint, and familiarity with Power BI or similar tools.