Telecom Engineer (Only W2, No C2C Allowed)

Title: Telecom Engineer (Only W2, No C2C Allowed)

Job ID: CR283

Duration: 12+ Months

Location: Vacaville, CA and Remote with some travel to other State Fund Locations

Must Haves:

• MS Teams and MSTeams Telephony migration
• Contact Center Solution (FIVE9, GLIA)
• Proficient networking experience
• Project Management.
• OPTIONAL: AVAYA telephony.

Objectives:

• Department's IT Telecom operations provides telephone services (non-mobile) to the entire organization across the state of California.
• The selected candidate will be expected to lead/assist with the administration and provisioning of telecom services to our customers.
• This will include, but not limited to AVAYA Telephony, MSTeams Telephony, FIVE9 contact center and other VoIP voice services, contact center operations, IVR, call routing, faxing, UCaaS, CCaaS, & security compliance.
• In addition, the supplier will lead/assist with the migration and administration of current Telephony Solution.

Deliverables and Tasks:

• Expert with MSTeams Telephony, implementations, management and administration
• Expert with supporting remote telecom services to a remote work force.
• Experienced with Contact Center operations and administration.
• Experienced with IVR call flows and call routing.
• Adept and/or proficient with Networking (Routing, Firewall, etc.)
• Work with other Telecom engineers to design and implement well-integrated products.
• Define and evolve the architecture of Telecom services.
• Expert in all technical aspects of Telecom services (GLIA, UCaaS, CCaaS, MSTeams, Five9, RightFax, EtherFax)
• Evaluate and recommend appropriate technologies based on product needs and industry trends.
• Develop creative solutions and write technical design & architecture documents. Provide work estimates for proposed projects.
• Crosstrain Telecom staff on product features that are implemented.
• Constantly looking for better processes for projecting and improving project profitability
• Lead or assist in the implementation of any Telecom migrations.
• Work closely with IT Teams to determine the best approach on a technical standpoint.
• Establish standards and perform projects and change reviews and provide feedback.

Technical knowledge and skills:

• BS or MS in Computer Science or equivalent degree
• 8+ years of Telecom experience
• 3+ years of proven technical lead and CCaas experience
• 3 + years of proven technical lead and UCaas experience
• Proficiency in Five 9 support, GLIA & MSTeams Telephony, Fax systems such as RightFax or EtherFax, administration, migration
• 2 + years of proven experience with administering contact center services.
• Adept and/or proficient in Networking.
• Proficient in Telecom operations, administration, and support.
• Working knowledge of Windows
• Strong communication and writing skills.
• Should be able to write reports using various reports generation tools and languages.
• Expert knowledge of Server patching (Window and Linux)
• Prior experience in the insurance industry is a plus
• Five 9, GLIA, MSTeams certifications desirable