Programmer/ Service Now Developer Remote

Overview

Remote
On Site
$50 - $55
Contract - W2

Skills

Programmer/ Service Now Developer

Job Details

We have Contract role Programmer/ Service Now Developer-Remote for our client at Nashville TN. Please let me know if you or any of your friends would be interested in this position.

Position Details: Programmer/ Service Now Developer-Remote- Nashville, TN Location : Nashville , TN - Remote Project Duration : 12+ months of contract
Pay range : $50- $55 an hour on W2

Job Description::

  • We are looking for a Service Now Developer with strong expertise in Customer Service Management (CSM) and/or Public Sector Digital Services (PSDS).
  • This role will focus on designing, configuring and delivering solutions that improve citizen services, streamline case management, and support digital transformation initiatives in the public sector.


Key Responsibilities:

  • Solution Design & Development
  • Configure and customize Service Now CSM and PSDS applications to meet public sector requirements.
  • Develop workflows, case lifecycles, business rules, and integrations with external government systems.
  • Build portals and self-service experiences tailored for citizens and government staff.
  • Implementation & Delivery
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Implement proactive service delivery features to improve citizen engagement and transparency.
  • Ensure scalability, maintainability, and compliance with government standards.
  • Integration & Support
  • Integrate Service Now with legacy systems, CRM, ERP, and external data sources.
  • Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
  • Maintain documentation of configurations, customizations, and processes.
  • Governance & Best Practices
  • Adhere to Service Now development standards and coding best practices.
  • Ensure compliance with public sector security, accessibility, and data privacy regulations.
  • Participate in code reviews and contribute to continuous improvement initiatives.


Skills & Qualifications:

  • Hands-on experience with Service Now CSM and/or PSDS modules.
  • Strong knowledge of Service Now architecture, modules, and integrations (REST, SOAP, etc.).
  • Proficiency in JavaScript, Glide API, Flow Designer, and Integration Hub.
  • Experience with platform security, including user access management and compliance.
  • Experience with Service Portal development and UI/UX customization.
  • 3+ years of Service Now development experience.
  • Experience integrating Service Now with third-party applications (REST/SOAP APIs).
  • Service Now platform upgrades and health scans are a plus.


Preferred Qualifications:

  • Service Now Certified System Administrator (CSA).
  • Experience in Agile/Scrum environments.
  • Knowledge of public sector service delivery models and citizen engagement strategies.
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