Overview
Job Details
Launch Your Career with Cook Systems
Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.
At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!
Summary
We are seeking a highly skilled System Support Specialist to join our team. This role is crucial in maintaining the efficiency and effectiveness of our licensing and regulatory systems. The ideal candidate will excel in providing support and managing system changes, ensuring seamless operations and user satisfaction.
Responsibilities
- Address and resolve all routine LARS and Zendesk support tickets with a 100% response rate within one business day and closure within three business days.
- Complete requests for password resets, status changes, new users, and workflow reassignments within 3 business days.
- Ensure all communication and time spent on non-HRB tickets are documented in ServiceNow.
- Collaborate with the LARS Application Coordinator to gather accurate requirements for configuration requests.
- Provide a timeline for requested changes and keep relevant stakeholders updated on progress.
- Coordinate with Application Trainer or STS QA Resources to complete appropriate testing.
- Document all modifications to the Licensure and Regulation System (LARS) in the Application Change Log and store supporting documentation in SharePoint.
- Maintain a professional, organized, and up-to-date log of system changes.
Required Skills
- Strong interpersonal skills to assist users and resolve system-related inquiries promptly.
- Experience in cross-functional collaboration with various teams.
- Proficiency in professional documentation and reporting of system changes.
- Understanding of IT support workflows and troubleshooting methodologies.
- Familiarity with licensure processes and regulatory requirements within healthcare or government agencies.
- Experience with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management.
- Ability to configure system settings, user permissions, and automated workflows.
- Strong skills in data management and documentation within SharePoint.
Why Work with Us
At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.
- Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
- Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
- Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
- Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
- Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.
At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems.
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