Director, Technology Operations - Ecommerce Fulfillment Strategy

  • Bentonville, AR
  • Posted 23 days ago | Updated 4 hours ago

Overview

On Site
USD 110,000.00 - 220,000.00 per year
Full Time

Skills

Customer Acquisition
Revenue Growth
Customer Satisfaction
Partnership
Marketing
Merchandising
Product Engineering
FC
Real-time
Accountability
FOCUS
IT Strategy
Thought Leadership
Decision-making
Collaboration
Cross-functional Team
Supply Chain Management
Prototyping
Research
Usability Testing
KPI
Roadmaps
Communication
Patents
Training
Regulatory Compliance
Financial Services
Retail
Strategic Planning
Analytics
Market Research
Storyboard
Presentations
MBA
Management Consulting
Business Strategy
Strategic Management
Customer Experience
Business Administration
Computer Engineering
Operations Management
PMP
Data Analysis
Business Intelligence
Scripting
Google Cloud Platform
Google Cloud
SQL
Python
Apache Spark
Scala
R
Microsoft Power BI
Tableau
Electronic Commerce
Epic
Forms
Leadership
Finance
Life Insurance
Military
Exceed
Software Asset Management
English
Management
Supervision
Computer Science
Management Information Systems
Industrial Engineering
Engineering Management
Information Systems
Information Technology
Financial Management
Project Management
Program Management
Web Content
WCAG
Assistive Technology
Accessibility

Job Details

Position Summary...

What you'll do...

Customers shop whenever and wherever they want, choosing from a wide range of Pickup and Delivery options. To make these options happen, we have many teams across the business focused on ensuring customers have access to the right merchandise at the right time, while delivering an experience that makes them want to continue shopping with Walmart.

In this role, you will be a key leader on the business team, ideating, innovating, and delivering on post transaction capabilities that drive customer acquisition, retention, revenue growth and profit for Walmart e Commerce. You will be part of a team that is responsible for delivering the annual financial and customer satisfaction goals for the e Commerce business. You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Marketing, Merchandising, Product, Engineering, Store and FC Operations, Finance, and others to identify opportunities, solve problems and developing new propositions that drive value for our customers.

We are looking for a rock star business leader who will Leave no stone unturned to identify the best possible solution and will Do whats right for the customer whether internal or external.

About You
  • You Thrive in Ambiguity: Naturally apply structure and frameworks to accelerate end to end results
  • Youre a Problem Solver: Develop short-term, sustainable solutions to issues in real time
  • You have a Data-Driven Mindset: comfortable with handling large datasets ; identify trends and insights
  • Youre a Storyteller: Know how to build and present audience specific enterprise level story arcs ranging from peers to executives to board members
  • Youre Accountable: Led strategic initiatives to continue our focus on stability, growth, and profitability metrics
  • Youre a Negotiator: influence without authority across external ; cross-functional stakeholders at all levels
  • Youre Entrepreneurial: a drive ; desire to shape business strategy ; direction.
  • Youre a people leader: Able to support a team of direct reports with a track record of driving results and building trust and relationships

What You'll do
  • Defining long-term vision and technology strategy around the capabilities needed to deliver best in class fulfillment experiences (channel and assortment strategy, seasonal campaigns, cancellation reduction and mitigation). Providing thought leadership on internal and external best practices and standards to drive decision making. Conducting benchmark studies and competitive assessments. Working cross-functionally with partner teams across multiple locations so communication, collaboration, and organization are key to your success
  • Leading key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members including SCM, Design, Product, Store Operations and more. Working with product to build prototypes to communicate design ideas to users and internal stakeholders. Conducting research, user testing and validation that will ensure that the experiences/propositions we build are designed to prioritize our customers and associates. Defining metrics and KPIs that will help us measure and track business goals
  • Communicating roadmaps and priorities and collaborating across business areas for roadmap prioritization including, engaging with key partners to determine the best product and business strategies, and gaining buy-in from executive-level leadership
  • Ensuring business ; cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4i TB partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall omni-channel communication experience
  • Seeking patents to protect innovative ideas and products
  • Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy

Qualifications
  • Bachelors: Business Administration, Computer Engineering, Operations Management, or quantitative fields
  • 6-9 years of work experience in top-tier management consulting, in-house corporate strategy, financial services, or interdisciplinary skillsets preferred. Experience in direct retail and/or consumer business experience is preferred
  • Experience creating strategic frameworks, conducting strategic planning exercises, and driving large, complex, cross-functional initiatives
  • Utilize data, insights ; analytics, conduct market research, and generate insights to build a compelling narrative for partners
  • Executive level storyboarding and presentation skills
  • Self-starter with proven track record of leading projects and initiatives autonomously

Preferred Qualifications
  • Master of Business Administration (MBA) preferred
  • Leadership or supervisory experience and technical/functional expertise in the following areas: management consulting, corporate strategy, customer experience, operations management
  • Masters: Business Administration, Computer Engineering, Operations Management
  • Project Management - Project Management Professional Certification
  • Experience with data analysis, business intelligence tools, and scripting languages (for example: Google Cloud Services, Big Query, SQL, Python, Spark, Scala, R, Power BI, or Tableau)

Perks and Benefits

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

About Walmart Ecommerce

We are Walmart e Commerce - the team shaping the future of online shopping by defining the global online marketplace that influences millions of shoppers daily. We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work. With colleagues across the nation, we strive to create a sense of belonging and embrace belonging in all forms, with no shortage of guidance and support for you as you grow and develop your career here. Discover the impact you can make at careers.walmart.com

Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see ;br>
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00-$220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years' experience inproject management, program management, program operations, or related area.Option 2: 8 years' experience in project management, program management, program operations, or related area.
3 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.