Overview
On Site
$20 - $24 hr
Contract - Independent
Contract - W2
Contract - 24+ mo(s)
Skills
Call Center
Research
Communication
Attention To Detail
Mechanical Engineering
Microsoft
Technical Marketing
Salesforce.com
Insurance
Privacy
Sourcing
Decision-making
Artificial Intelligence
Job Details
Payrate: $20.00 - $24.00/hr.
Summary:
The main function of the Call Center Helpline role is to answer Company s dealer calls & emails regarding Reman parts to identify the correct fit.
Job Responsibilities:
Skills:
Education/Experience:
Technical Skills:
Pay Transparency: The typical base pay for this role across the U.S. is: $20.00 - $24.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ( policy).
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
Summary:
The main function of the Call Center Helpline role is to answer Company s dealer calls & emails regarding Reman parts to identify the correct fit.
Job Responsibilities:
- Answer 30-50 Company s dealer inquiries per day
- Provide timely and accurate responses, knowing dealers may place part orders based on your reply
- Record the dealer inquiry in Salesforce
- Utilize Company s systems and contacts to research answers before responding to the dealer
- Be on time for your specific Helpline shift to ensure coverage
Skills:
- Professional verbal and written communication skills
- Team player and detail oriented
- Mechanical aptitude
- Basic knowledge of engines or transmissions
Education/Experience:
- High School Diploma required
- Associate s degree in engineering technology or related field desired.
- 2 years experience required.
Technical Skills:
- Computer skills including the ability to learn a variety of applications (Salesforce, Cat systems)
- Microsoft applications
- Working knowledge of engines and engine components.
- Basic understanding of Company engineering systems including Service Information System (SIS), Technical Marketing Information (TMI), HVC Desktop.
- Working knowledge of Salesforce.com applications.
Pay Transparency: The typical base pay for this role across the U.S. is: $20.00 - $24.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ( policy).
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.