Project Manager - CRM & ServiceNow

  • Posted 13 hours ago | Updated 13 hours ago

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

project manager
CRM
salesforce
servicenow

Job Details

We are seeking a highly skilled and experienced Technical Project Manager with a strong background in CRM platforms and IT Service Management tools. The ideal candidate will be responsible for leading cross-functional teams in delivering technology solutions, with a focus on CRM (e.g., Salesforce, Microsoft Dynamics) and ServiceNow. This role requires strong technical acumen, exceptional communication skills, and proven experience in managing complex technical projects.

Key Responsibilities:

  • Lead end-to-end technical project delivery across CRM and ServiceNow platforms.

  • Collaborate with business stakeholders and technical teams to gather requirements, define project scope, and ensure successful implementation.

  • Develop and maintain detailed project plans, including timelines, milestones, resource allocation, and risk management.

  • Drive Agile/Scrum or Waterfall-based execution models, depending on project needs.

  • Ensure effective stakeholder communication through regular updates, dashboards, and reporting.

  • Coordinate across internal IT, development, QA, and external vendors to ensure alignment and accountability.

  • Monitor project performance and implement corrective actions when needed.

  • Oversee ServiceNow-related initiatives; certification in ServiceNow or a clear plan to obtain one is strongly preferred.

Required Qualifications:

  • 10+ years of experience in technical project management.

  • Strong hands-on experience with CRM platforms such as Salesforce or Microsoft Dynamics.

  • Experience with ServiceNow; certification or intent to certify is a plus.

  • Proven ability to lead cross-functional teams in a matrixed environment.

  • Excellent communication, organization, and leadership skills.

  • Strong understanding of SDLC, Agile, and Waterfall methodologies.

  • PMP, CSM, or other relevant certifications are a plus.

Preferred Skills:

  • Prior experience working in enterprise IT environments.

  • Familiarity with integration strategies and middleware platforms.

  • Ability to work in a fast-paced, dynamic environment with changing priorities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.