Overview
On Site
USD 70,000.00 - 90,000.00 per year
Full Time
Skills
ROOT
Collaboration
Customer Support
Conflict Resolution
Problem Solving
Root Cause Analysis
FTA
Corrective And Preventive Action
Management
Quality Assurance
Auditing
Regulatory Compliance
ISO 9000
Software Quality Assurance
Analytical Skill
SQL
C#
Software Development
Issue Resolution
Communication
Attention To Detail
Project Management
Computer Science
Software Engineering
Job Details
Piper Companies is seeking a Quality Investigator to join an eClinical Solutions Company located in Raleigh, NC and Malvern, PA through a hybrid work schedule. The Quality Investigator will be responsible for leading investigations into software defects, failures, and user-reported issues to determine root causes and drive quality improvements across our software systems.
Responsibilities of the Quality Investigator include:
Qualifications for the Quality Investigator include:
Compensation and Benefits for the Quality Investigator include:
This job opens for applications on May 9th, 2025 . Applications for this job will be accepted for at least 30 days from the posting date.
Responsibilities of the Quality Investigator include:
- Collaborate with software developers, product managers, and customer support teams to gather relevant information and user feedback
- Employ systematic problem-solving techniques such as Root Cause Analysis (RCA), Fault Tree Analysis (FTA), and Cause and Effect Diagrams
- Develop detailed corrective and preventive action plans (CAPAs) to enhance software reliability
- Document findings and recommendations in comprehensive investigation reports and present them to senior management
- Monitor the implementation of solutions to ensure effectiveness and prevent recurrence
- Stay current with new technologies and methodologies that could improve the investigation process or software quality
- Assist in preparing for external audits and ensure compliance with industry standards such as ISO 9001, ISO/IEC 27001, ISO-8000, and Health Authority regulations
Qualifications for the Quality Investigator include:
- 1-2 years of experience in software quality assurance or a related field
- Strong analytical skills and proficiency in software diagnostic tools
- Proficient in SQL and C# with a solid understanding of software development environments and issue resolution
- Excellent written and verbal communication skills
- High attention to detail with strong organizational and project management skills
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent internship experience)
- Hybrid: Onsite 1-2 days a month in Raleigh, NC or Malvern, PA
- Must be eligible to work in the United States
Compensation and Benefits for the Quality Investigator include:
- Salary Range: $70,000 - $90,000 annually, depending on experience
- Comprehensive benefits package, 401(k) with company match
This job opens for applications on May 9th, 2025 . Applications for this job will be accepted for at least 30 days from the posting date.
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