Technical Support Tech I

Overview

On Site
BASED ON EXPERIENCE
Full Time
Contract - Independent
Contract - W2
Contract - 6+ mo(s)

Skills

SKILLS TO BE ASSIGNED

Job Details

Our client, a (Tech industry), is looking to hire a (Technical Support Tech I) in ().

Technical Support Tech I


$22/hr. $25/hr.


Description: Role Description:
  • Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.

Requirements:
  • Minimum requirement would be HS Diploma.
  • May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area. Can train anyone- if someone is looking for a career change or wants to start a career in IT.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Job titles to keep an eye out for on resumes/ similar experience: cable technician (wiring)
All physical requirements are expected with reasonable accommodations:
* Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
* Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
* Working in cramped and/or elevated and/or noisy environments
* Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
* Ascending and descending ladders, stairs, and gangways safely and without limitation

Key job responsibilities
* Moving and implementing large enterprise equipment
* Installing Fiber and Copper cabling and patching cabling between equipment
* Ensuring proper safety and security standards are maintained during cabling and rack installation,
* Following well established hardware installation procedures and break-fix activities
* Safely using material handling tools and equipment

Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.