Overview
Accepts corp to corp applications
Contract - W2
Skills
ELK
Dynatrace
OSS/BSS
AT&T Experience
Job Details
Role: Triage/Defect Management Consultant
Location: Plano, TX (Onsite)
Type of Employment: Contract
Note: Looking for an Ex-AT&T Employee, with OSS/BSS experience. Kindly do not apply without meeting these requirements.
Requirements:
- Experience in AT&T tech stack with BSSe stack experience.
- Experienced in defect Analysis, Triaging and Troubleshoot customer focused issues and exceptions.
- Strong Defect management skills to drive the resolution of defects during the testing and involved complete defect life cycle.
- Work with tools such as Dynatrace, ELK, any point and other monitoring tools for capturing event data and package the issues for quicker resolutions
- Ability to work with various ticket management systems such as (but not limited to) Track, AOTS, JIRA, SharePoint
- Strong understanding of defect life cycle and end to end defect management process
- Ability to work with end user and translate user challenges into technical terminology
- Ability to work with multiple application teams for end to end defect resolution
- Strong communication and presenting skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.