Contact Center

Job description :

Location : Quincy,MA

• Must have strong analytical and problem-solving skills.
• Must have excellent verbal and written communication skills.
• Ability to effectively communicate technical matters.
• Ability to gather business requirements and translate them into functional requirements.
• Must have strong knowledge of customer experience expectations in a service environment.
• Experience in technical systems analysis in a related industry.
• Ability to define, manage, and exceed customer expectations.
• Strong intellectual curiosity and capacity for professional growth.
• Experience in project management.

• Ability to effectively communicate and build consensus across various project stakeholders, including IT management, business customers, team members, IT Operations staff, and other IT colleagues and team members.

• Perform with a strong sense of urgency.
• Ability to navigate complex interpersonal dynamics with professionalism
• Ability to prioritize and manage multiple tasks while maintaining attention to detail
• Demonstrated success in collaborating with diverse personalities
• Ability to lead and engage in effective meetings that foster collaboration and align diverse stakeholders toward common goals