Overview
On Site
USD 60,000.00 - 90,000.00 per year
Full Time
Skills
Workflow
Customer Service
Microsoft Office
Onboarding
User Experience
Documentation
Collaboration
Service Delivery
Help Desk
Technical Support
Active Directory
Microsoft Windows
Operating Systems
Computer Hardware
Microsoft
Microsoft Excel
Microsoft Outlook
Slack
Management
Servers
Data Integrity
Communication
Problem Solving
Conflict Resolution
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst to provide technical support and ensure seamless operations for our team in New York, New York. The ideal candidate will assist with troubleshooting, system management, and user support for both onsite and remote employees. This role is vital in maintaining efficient workflows and a high level of customer service.
Responsibilities:
Respond promptly to technical support requests received via Teams, in-person inquiries, or other communication channels.
Provide assistance with software applications, including Microsoft Suite (Excel, Outlook, Teams), Slack, and secure file transfer servers.
Manage user account setups, including onboarding and offboarding processes, for new hires and departures.
Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems.
Administer Active Directory to manage user accounts and permissions effectively.
Monitor and address early-morning remote system login concerns to ensure operational readiness.
Support a workforce of 45-50 onsite employees and a few remote users with technical needs.
Recommend and implement solutions to enhance system performance and user experience.
Maintain accurate documentation of technical issues and resolutions for future reference.
Collaborate with team members to improve help desk processes and ensure consistent service delivery.
Requirements
A minimum of 2 years of experience in a help desk or technical support role.
Proficiency in Active Directory for managing user accounts and permissions.
Strong knowledge of Windows 10 and Windows 11 operating systems.
Hands-on experience with troubleshooting technical issues, including hardware and software.
Familiarity with Microsoft applications such as Excel, Outlook, Teams, and Slack.
Ability to manage secure file transfer servers and ensure data integrity.
Excellent communication skills for interacting with onsite and remote users.
Strong problem-solving abilities and attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst to provide technical support and ensure seamless operations for our team in New York, New York. The ideal candidate will assist with troubleshooting, system management, and user support for both onsite and remote employees. This role is vital in maintaining efficient workflows and a high level of customer service.
Responsibilities:
Respond promptly to technical support requests received via Teams, in-person inquiries, or other communication channels.
Provide assistance with software applications, including Microsoft Suite (Excel, Outlook, Teams), Slack, and secure file transfer servers.
Manage user account setups, including onboarding and offboarding processes, for new hires and departures.
Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems.
Administer Active Directory to manage user accounts and permissions effectively.
Monitor and address early-morning remote system login concerns to ensure operational readiness.
Support a workforce of 45-50 onsite employees and a few remote users with technical needs.
Recommend and implement solutions to enhance system performance and user experience.
Maintain accurate documentation of technical issues and resolutions for future reference.
Collaborate with team members to improve help desk processes and ensure consistent service delivery.
Requirements
A minimum of 2 years of experience in a help desk or technical support role.
Proficiency in Active Directory for managing user accounts and permissions.
Strong knowledge of Windows 10 and Windows 11 operating systems.
Hands-on experience with troubleshooting technical issues, including hardware and software.
Familiarity with Microsoft applications such as Excel, Outlook, Teams, and Slack.
Ability to manage secure file transfer servers and ensure data integrity.
Excellent communication skills for interacting with onsite and remote users.
Strong problem-solving abilities and attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.