ServiceNow SOM Technical Product Manager - Remote - CG

Role: ServiceNow SOM Technical Product Manager

Locations: 100% Remote

Duration: 12+ Months Contract

Job Description:

• As a Technical Product Manager you will be part of the team that is implementing the new groundbreaking ServiceNow SOM system, responsible for defining and managing the product roadmap, gathering and prioritizing product requirements, and collaborating with cross-functional teams while having a strong AI enablement mindset tensure the successful development and launch of the products.

Key Responsibilities:

• Strong Product Ownership mindset
• End tend product ownership mindset instead of project ongoing product inspection for its health and provide product insights
• Strong sense of urgency to address any product related issues and ability to rally the team and drive them towards resolution
• Cross functional collaboration and deep understanding of the user through research & design
• Requirement Gathering and End User focused Solution Design:
• Collaborate with stakeholders, to gather and prioritize product requirements.
• Provide the solution that answers to the end users business problems with AI as key part of your solution
• Define user stories, use cases, and acceptance criteria to guide the development process.
• Iterate on product features and enhancements to address stakeholders needs and pain points.
• Technical Understanding:
• Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.
• Collaborate closely with engineering teams to ensure the technical feasibility of product features.

Qualifications:

• 12+ years of softwareproductmanagement experience
• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is preferred.
• Strong technical background of Sales core systems as well as understanding of the standard bordering systems and the ability t0 communicate effectively with development teams.
• Strong background in designing the solution based on AI and platform
• Knowledge of ServiceNow platform
• Has SOM certification & training
• Has successful SOM implementation experience, in either (or both) the Sales Automation or CPQ
• Has strong CPQ and/or CRM 3rd party implementation experience
• Strong sense of ownership and urgency to address critical product issues and gaps
• Ability to properly work with the international team members located in global locations
• Strong EQ, conflict management and stakeholder management skills
• Strong understanding of the standard sales cycles/selling motions and sales processes
• Strong background in designing the technical solution that addresses the business problem while ensuring people-first design
• Experiencegathering andcapturingproductrequirementsandtransforming them intoaproduct roadmap.
• Proficiency in product management tools and methodologies (e.g., Agile, Scrum).
• Strong analytical and problem-solving skills.
• Exceptional communication and leadership abilities both verbal, written and presentations
• Ability to adapt to changing priorities and work in a fast-paced environment.