Overview
On Site
USD 20.59 - 23.84 per hour
Full Time
Skills
Pivotal
Technical Support
Microsoft Excel
Onboarding
Organized
Documentation
Management
Collaboration
Workflow
User Experience
Microsoft Windows
Microsoft Office
Active Directory
Identity Management
Service Desk
Help Desk
Attention To Detail
Organizational Skills
Computer Hardware
Autodesk
Microsoft Operating Systems
Microsoft Windows Server
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst I to join our team in Brookfield, Wisconsin. In this Contract to permanent position, you will play a pivotal role in providing technical support and ensuring smooth operations for users and systems. This opportunity is ideal for individuals who excel in troubleshooting, organizational tasks, and working within a Windows environment.
Responsibilities:
Deliver responsive and efficient help desk support to employees, addressing device and system-related issues.
Assist with the management of software updates, patch installations, and license renewals.
Execute onboarding and offboarding procedures within Active Directory to ensure proper user account management.
Maintain detailed and organized documentation of processes and system configurations.
Troubleshoot and resolve issues within Microsoft Windows and Microsoft 365 environments.
Utilize service desk ticketing systems to track and manage support requests.
Collaborate with team members to improve workflows and enhance user experience.
Support additional systems such as AutoDesk and Active Directory, as needed.
Requirements
Proficiency in Microsoft Windows 10 and Microsoft 365 applications.
Solid experience in Active Directory user management and troubleshooting.
Demonstrated ability to handle service desk tickets effectively.
Proven track record of providing help desk support in an environment that requires attention to detail.
Strong organizational skills with the ability to follow established procedures.
Effective troubleshooting skills for both hardware and software issues.
Familiarity with AutoDesk and Windows Server is a plus.
Excellent communication skills to interact with users and team members.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst I to join our team in Brookfield, Wisconsin. In this Contract to permanent position, you will play a pivotal role in providing technical support and ensuring smooth operations for users and systems. This opportunity is ideal for individuals who excel in troubleshooting, organizational tasks, and working within a Windows environment.
Responsibilities:
Deliver responsive and efficient help desk support to employees, addressing device and system-related issues.
Assist with the management of software updates, patch installations, and license renewals.
Execute onboarding and offboarding procedures within Active Directory to ensure proper user account management.
Maintain detailed and organized documentation of processes and system configurations.
Troubleshoot and resolve issues within Microsoft Windows and Microsoft 365 environments.
Utilize service desk ticketing systems to track and manage support requests.
Collaborate with team members to improve workflows and enhance user experience.
Support additional systems such as AutoDesk and Active Directory, as needed.
Requirements
Proficiency in Microsoft Windows 10 and Microsoft 365 applications.
Solid experience in Active Directory user management and troubleshooting.
Demonstrated ability to handle service desk tickets effectively.
Proven track record of providing help desk support in an environment that requires attention to detail.
Strong organizational skills with the ability to follow established procedures.
Effective troubleshooting skills for both hardware and software issues.
Familiarity with AutoDesk and Windows Server is a plus.
Excellent communication skills to interact with users and team members.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.