Overview
On Site
DOE
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 1 Month(s)
No Travel Required
Skills
See job description
Job Details
Project Objectives
? Implement Google Voice platform.
? Seamlessly migrate existing telephony and communication systems (analog, digital, PBX) to the new VoIP platform.
? Ensure comprehensive training and documentation for all staff members on the new system's features, functionalities, and best practices.
? Minimize disruptions to daily business operations and maintain high service availability throughout the transition process.
Scope Inclusions
? Needs Assessment and Deployment Planning.
? Conduct a thorough needs assessment to determine if hardware and software requirements are available to start the deployment.
? Evaluate potential risks or factors that may hinder timely deployment of platform
? Create a project plan in the UNFPA project management portal.
? Hardware Installation and Configuration:
? Install and configure VoIP-compatible phones, headsets, and other endpoint devices.
? Set up and configure VoIP servers, gateways, and other network infrastructure components.
? Implement necessary network switches, routers, and firewalls to support VoIP traffic.
? Software Installation and Configuration:
? Install and configure the VoIP software on endpoint devices.
? Set up user accounts, call routing, voicemail, and other essential features.
? Integrate the VoIP system with existing directory services and authentication systems.
? Network Assessment and Optimization:
? Assess the existing network infrastructure to ensure it can adequately support VoIP traffic.
? Optimize network bandwidth, QoS (Quality of Service), and security for VoIP.
? Address any potential network bottlenecks or congestion issues.
? Data Migration:
? Migrate existing phone numbers, contact lists, call logs, and other relevant data to the new VoIP platform.
? Ensure data integrity and accuracy during the migration process.
? Integration with Existing Systems:
? Integrate the VoIP platform with existing business systems such as CRM, email, ERP, and collaboration tools.
? Enable click-to-call and other unified communications features.
? Testing and Quality Assurance:
? Conduct comprehensive testing of the VoIP system, including call quality, functionality, and performance.
? Perform user acceptance testing (UAT) to ensure the system meets user requirements and expectations.
? User Training and Support:
? Develop and deliver training programs for end-users, administrators, and IT staff.
? Provide ongoing support and troubleshooting assistance during and after the rollout.
? Create user manuals, quick reference guides, and other documentation resources.
? Documentation:
? Develop detailed technical documentation for system administrators, including configuration guides, troubleshooting procedures, and maintenance instructions.
? Create user documentation to help end-users understand and utilize the VoIP system effectively.
Scope Exclusions
? Upgrading Internet Bandwidth: Upgrading internet bandwidth beyond the currently contracted capacity is not included in this project scope.
? Custom Application Development: Development of custom applications or integrations beyond the standard VoIP platform features is not included.
? Ongoing Maintenance and Support: Long-term maintenance and support of the VoIP system after the initial rollout are not included and will be covered under a separate contract.
? Integration with Future Systems: Integration with future systems or technologies that are not currently identified or planned is not included in this scope.
Project Deliverables
? VoIP Platform Infrastructure: Fully configured and operational Google Voice platform and software environment.
? Migration Plan: Detailed plan outlining the steps and timelines for migrating existing communications to the Google Voice platform.
? User Training Materials: Comprehensive training materials, including presentations, user manuals, and quick reference guides.
? System Documentation: Technical documentation for system administrators, covering configuration, troubleshooting, and maintenance.
? Testing and Acceptance Report: Detailed report documenting the testing procedures, results, and user acceptance of the VoIP system.
For an immediate response, please call , or send your resume to
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.
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