End User Support Specialist with Intune

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

End User Support Specialist with Intune

Onsite

Houston, TX

Responsibilities:

• Provide onsite technical support for hardware and software issues
• Install configure and set up new hardware and software for end users
• Knowledge on Device Management including Intune
• Creation of Intune Policies and knowledge of deployment
• Diagnose and resolve technical issues related to desktops laptops printers and other peripherals
• Perform routine maintenance and updates on equipment to ensure optimal performance
• Communicate effectively with customers to understand their issues and provide timely solutions
• Maintain detailed records of service requests resolutions and equipment inventory
• Repair and refurbish defective or damaged hardware components
• Perform diagnostic tests to identify hardware issues and ensure repaired devices meet quality standards
• Manage inventory of spare parts and ensure adequate stock levels
• Keep detailed records of repairs parts used and equipment status
• Ensure all repaired devices meet the organizations quality standards before returning them to users
• Handle more complex technical issues that cannot be resolved by Level 1 support
• Track and manage incidents using a ticketing system ensuring timely resolution
• Assist users with technical training and guidance on software and hardware usage
• Serve as an escalation point for Level 1 support providing guidance and support as needed

Mandatory Skills : Windows Server, EUC Desktop Engineering, Azure Virtual Desktop

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ):

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office: In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.