Overview
On Site
US25 per hour
Full Time
Skills
IT support
helpdesk
network
Job Details
**Will need to be onsite in SE Austin 4 days per week.
**This is a 6 month contract to hire opportunity.
IT Support Analyst 1
The role is responsible for delivering high-quality technical support across the organization. This role focuses on helpdesk operations, production systems support, network support, IT asset tracking, and active participation in IT projects and initiatives. The ideal candidate will be a proactive problem solver with strong communication skills and a customer-first mindset.
Responsibilities:
Qualifications:
#TECHIND
**This is a 6 month contract to hire opportunity.
IT Support Analyst 1
The role is responsible for delivering high-quality technical support across the organization. This role focuses on helpdesk operations, production systems support, network support, IT asset tracking, and active participation in IT projects and initiatives. The ideal candidate will be a proactive problem solver with strong communication skills and a customer-first mindset.
Responsibilities:
- Provide first-level support for hardware, software, and system issues via phone, email, and ticketing systems.
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and applications.
- Monitor and maintain production systems to ensure optimal performance and uptime.
- Assist in incident response and root cause analysis for system outages or performance degradation.
- Support network infrastructure including switches, routers, firewalls, and wireless access points.
- Assist in network troubleshooting, configuration, and performance monitoring.
- Collaborate with senior analysts and MSP on upgrades and maintenance.
- Participate in cross-functional IT projects including system upgrades, migrations, and rollouts.
- Produce documentation and knowledge base articles for internal use.
- Maintain compliance with security policies and procedures.
Qualifications:
- Associate s degree in Information Technology, computer science, or related field (Preferred; not Required)
- Basic knowledge or experience with networking concepts/fundamentals (routers, switches, cabling, etc.)
- 1 2 years of experience in IT support or helpdesk environment.
- Experience with Windows and macOS operating systems, Microsoft 365 environment, and networking and security concepts.
- Strong organizational and time management skills.
- Excellent verbal and written communication abilities
- Experience with ticketing systems (e.g., Freshdesk, Connectwise, etc.).
- Exposure to ITIL practices and cybersecurity fundamentals.
- Willingness to work on-site for a minimum of four days per week, with availability for on-call support as required.
#TECHIND
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.