Support Services Program Manager

4 Years Contract 100% Remote - Baton Rouge, Luisiana

Roles/Responsibilities:

1. Provide day-to-day project management support.

2. Creation of project documentation: status reports, project schedules and plans, meeting

3. minutes, track risks and issues, other documentation as needed.

4. Activity and resource planning.

5. Analyze project risks & issues and identify ways to mitigate them.

6. Process monitoring.

7. Monitor project deliverables.

8. Conduct cost/benefit analysis.

9. Document specifications and requirements tracking.

10. Provide day-to-day support for on-going processes.

11. Provide on-going evaluation and improvements for processes; work in needed areas to provide support services for agency's workload demands.

Mandatory Skills:

1. 10+ years' managing IT projects.

2. 10+ years' experience working with enterprise content management and enterprise capture solutions

Desirable Skills:

1. Familiarity with DPS policies, processes and workflows.

2. Experience managing projects for, or on behalf of, the State of Louisiana.

3. Applicant should have prior experience with large-scale electronic document management

4. systems and workflows.

5. 2+ years' experience administering and managing large projects.

6. Experience with rate setting, cost allocation and invoicing.

7. Experience determining and establishing line of service costs.

8. Experience managing task orders.

9. General understanding and experience with electronic document management systems and workflows.