Application Support Analyst

Overview

Remote
$28
Contract - W2
Contract - Independent

Skills

SQL - Structured Query Language - SupChain
Data Analysis
T-SQL
Database
Desktop Support

Job Details

Vaco is working with a Scottsdale based client to bring on a strong Application Support consultant. In this role you will be responsible for providing support for SQL based applications and tasked with running/building advanced queries and troubleshooting user issues. You will be working on incidents that have been escalated from frontline IT support on the service desk and fulfilling application specific service requests. You will be responsible for diagnosing incidents and either fixing the issue or managing it through resolution within defined service levels. This is an immediate role with a target starting date in early July. If you are interested in learning more please reach out to the Vaco team today. We are unable to work with 3rd parties.

Core Responsibilities:
  • Investigates, diagnoses, and solves application-related issues and fulfills service requests for standard and ad-hoc offerings.
  • Writing SQL queries to retrieve and manipulate data. Troubleshooting user issues for SQL based applications.
  • Schedules work to meet priorities and minimize business disruption.
  • Maintains security and functionality through the application of temporary fixes and workarounds.
  • Updates knowledge base to facilitate future resolution of common errors.
  • Keeps relevant stakeholders apprised of any new issues in a clear and timely manner.
  • Processes after-hours data changes on production systems.
  • Performs other job-related duties as assigned or apparent.
Qualifications:
  • Experience with ITSM processes and toolsets. ServiceNow experience preferred.
  • Experience with knowledge management methodologies and toolsets.
  • Experience supporting enterprise level applications in a virtual support environment.
  • Understanding of problem identification techniques.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.