CSM certifiedAgile/Scrum lead and coach

Role: CSM certified Agile/Scrum lead and coach

Location: Madison, WI Hybrid

Interview Process: Teams Interview with Camera ON

Duration: 06/30/2026

\ Candidate Must be a WI resident or willing to relocate to WI at candidates' expense. Remote with the potential requirement to come onsite when needed (once every couple of months).

Project Details: This position is responsible for leading and coaching a project team on a hybrid project methodology combining PMI Project Management best practices and agile practices to deliver products and services to state schools and internal customers.

• Minimum 2-5 years' experience using Agile/Scrum Development Methodology
• Minimum 2 -5 years experience in PMI- Project Management Methodology (Defining Scope, Stakeholder Analysis, RACI, Project Charter, Project Estimations, Risk Assessments, Budget tracking etc..)
• Minimum 2-5 years' Prepare business requirements and functional specifications
• Minimum 2-5 years' Ability to effectively refine and maintain a product backlog

Required Skills:

• Minimum 2-5 years' experience using Agile/Scrum Development Methodology with CSM Certifications
• Minimum 2-5 years' experience with PMI's Project Management deliverables
• Strong written and verbal communication skills
• Demonstrates experience facilitating meetings and an understanding of facilitation techniques
• Ability to work in a team environment as well as independently within established guidelines

• Process a fundamental understanding of end-to-end customer experience integration and dependencies
• Experience writing user stories with clearly defined acceptance criteria
• Ability to facilitate UAT efforts
• Experience at refinement, story splitting, estimation, velocity, retrospectives, and other scrum techniques
• Experience in creating documentation such as project charter, risk analysis, stakeholder analysis and engagement, decision logs, project estimation and timelines, project status reports, road maps, project close out reports

• Experienced in leading CRM-focused projects, overseeing end-to-end implementation, optimization, and integration of CRM platforms to support business objectives.
• Skilled in managing stakeholder expectations, coordinating cross-functional teams, and leveraging CRM insights to inform strategy and improve customer experience.

Required Technical Skills:

• Ability to grasp technical concepts and communicate to developers in a .NET based development environment
• Experience using Microsoft Azure DevOps, or equivalent software, to manage user stories and sprint backlogs.
• Proficiency with leading CRM systems (Microsoft Dynamics 365) including configuration, data structures, workflows, and integrations.

Preferred Experience:

• Experience working with education software systems at school, district, or state levels.
• Knowledge of data warehousing and reporting
• Proficient in using Asana and Azure DevOps Boards to manage project timelines, assign and track tasks, monitor progress, and facilitate cross-functional team collaboration throughout the project lifecycle.