ServiceNow - ITOM Developer

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Asset Management
Mapping
Event Management
Orchestration
Data Collection
Configuration Management Database
IT Operations
SolarWinds
Splunk
Nagios
IT Asset Management
Software Asset Management
Lifecycle Management
Computer Hardware
Procurement
Regulatory Compliance
Change Request Management
Knowledge Management
Workflow
UI
Service Delivery
ITIL
IT Service Management
ServiceNow
Microsoft Azure
Microsoft SCCM
Enterprise Resource Planning
SOAP
Servers
Web Services
Microsoft Exchange
Scripting
JavaScript
Process Automation
Collaboration

Job Details

Job Overview

We are looking for an experienced ServiceNow Developer and Administrator with strong expertise across IT Operations Management (ITOM), IT Asset Management (ITAM) - including Hardware Asset Management (HAM) and Software Asset Management (SAM) - as well as IT Service Management (ITSM). The ideal candidate will also have proven experience as an Integration Analyst, designing and implementing integrations between ServiceNow and enterprise systems.


Key Responsibilities

< data-end="903" data-start="863">ITOM (IT Operations Management)</>

  • Develop, configure, and maintain ITOM modules such as Discovery, Service Mapping, Event Management, Orchestration, and CMDB.

  • Implement and optimize Discovery schedules, probes, and patterns for efficient data collection.

  • Maintain CMDB health, ensuring accuracy, completeness, and compliance with configuration policies.

  • Integrate ServiceNow ITOM with external monitoring tools (e.g., SolarWinds, Splunk, Nagios).


< data-end="1385" data-start="1350">ITAM (IT Asset Management)</>

  • Design, develop, and administer HAM and SAM modules, ensuring proper lifecycle management of assets.

  • Automate asset tracking and compliance workflows for hardware and software inventories.

  • Implement integrations with asset discovery and procurement systems.

  • Maintain license compliance and asset reconciliation processes.


< data-end="1764" data-start="1727">ITSM (IT Service Management)</>

  • Develop and customize ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.

  • Create and maintain catalog items, workflows, and UI policies to improve service delivery.

  • Ensure adherence to ITIL best practices across ITSM processes.


< data-end="2089" data-start="2053">Integration and Development</>

  • Serve as an Integration Analyst responsible for designing, implementing, and maintaining integrations between ServiceNow and other systems (e.g., Azure AD, SCCM, HR, ERP).

  • Utilize REST/SOAP APIs, MID Servers, IntegrationHub, and web services for data exchange.

  • Write custom scripts (JavaScript, GlideScript) and use Flow Designer for process automation.

  • Collaborate with other teams to define requirements and translate them into technical solutions.


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About Purple Drive Technologies LLC