Overview
Skills
Job Details
Location: 100% Onsite Culpeper District, VA
Interview: In Person Only
Key Responsibilities:
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Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
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Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
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Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
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Deliver outstanding customer service with a strong "customer-first" approach
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Maintain accurate documentation of incidents, resolutions, and asset management
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Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
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Support the setup and testing of network drops, cable labeling, and physical connectivity checks
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Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
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Maintain organization and inventory of cabling tools, equipment, and supplies
- Drive a state vehicle to various locations within the assigned region for onsite support
- Valid driver's license (required)
- Excellent verbal and written communication skills
- Ability to work independently in a field environment and manage multiple priorities
- Familiarity with basic network concepts and a willingness to learn structured cabling standards
- Prior experience with IT support, help desk systems, or customer service preferred
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Valid driver's license (required) | Required | ||
| Experience working with help request tracking and reporting tools. | Highly desired | 1 | Years |
| Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite | Required | 3 | Years |
| Skill in the use of troubleshooting and managing and administering wireless devices | Highly desired | 3 | Years |
| Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude. | Required | 3 | Years |
| Setup and testing of network drops, cable labeling, and physical connectivity checks | Highly desired | 1 | Years |
| Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane | Highly desired | 1 | Years |