Overview
Remote
Depends on Experience
Full Time
Skills
Field Service
Salesforce.com
Enterprise Resource Planning
Business Analysis
FSL
NetSuite
Job Details
Sr. Business Systems Analyst Field Services #2532
Position Summary:
Our Partner s business systems are growing more complex by the day and the overall company is exponentially growing due to huge customer demand. As a result, the team is looking for a Senior Business Systems Analyst who thrives in complex, high-growth environments and someone who can turn ambiguity into process, capture edge cases before they become blockers, and partner across departments to ensure systems actually reflect how the business runs. This role will have a heavy focus on Salesforce (specifically Field Service), its integration with NetSuite and other business operational applications. You ll own the requirements lifecycle, prioritize with clarity, and help implement solutions that enhance business continuity. You'll partner closely with devs, product owners, and internal users across RevTech, FinTech, and Production Ops to scope features, manage implementation details, and turn operational problems into sustainable systems work.
Experience and Education:
Position Summary:
Our Partner s business systems are growing more complex by the day and the overall company is exponentially growing due to huge customer demand. As a result, the team is looking for a Senior Business Systems Analyst who thrives in complex, high-growth environments and someone who can turn ambiguity into process, capture edge cases before they become blockers, and partner across departments to ensure systems actually reflect how the business runs. This role will have a heavy focus on Salesforce (specifically Field Service), its integration with NetSuite and other business operational applications. You ll own the requirements lifecycle, prioritize with clarity, and help implement solutions that enhance business continuity. You'll partner closely with devs, product owners, and internal users across RevTech, FinTech, and Production Ops to scope features, manage implementation details, and turn operational problems into sustainable systems work.
Experience and Education:
- 6+ years in BSA, systems analyst, or product ops roles
- Led Salesforce focused initiatives, ideally including Field Service or Service Cloud
- Experience working alongside rev ops, sales ops, and/or IT integration teams
- Familiarity with NetSuite data flows and how ERP connects to CRM
- History of writing BRDs/PRDs and guiding feature delivery in Agile environments
- Experience owning requirements and prioritization in cross-functional settings
- Bonus: Supported post-implementation adoption and enablement
- Salesforce
- Field Service (FSL)
- NetSuite
- Requirements Gathering
- Stakeholder Management
- Process Mapping
- User Story Writing
- Cross-Functional Collaboration
- Declarative Automation
- Functional Testing
- Change Management
- Documentation
- Backlog Grooming
- System Integration
- Jira
- UAT Planning
- Sprint Planning
- Agile Team Experience
- Workflow Optimization
- SaaS Business Systems
Primary Job Responsibilities:
- Own end-to-end business systems analysis for Salesforce Field Service implementation
- Capture and prioritize requirements across RevTech and shared services
- Manage integration understanding between Salesforce and NetSuite (products, line items, etc.)
- Write clear user stories, map processes, and define test cases
- Translate stakeholder goals into features and workflows with measurable success
- Work closely with Salesforce architects, admins, and contractors to drive execution
- Help shape system enablement documentation for continuity and handoff
- Act as internal translator between business needs and technical delivery
- Spot gaps, conflicting requests, or "silent blockers" before they impact timelines
- Support decision-making on what can be handled declaratively vs. needing dev lift
- Track implementation progress, flag risks, and help maintain delivery momentum
- Join vendor and implementation partner calls to ensure continuity and accountability
- Document learnings and decisions for reuse on future rollouts and systems projects
- Contribute to building a scalable systems Center of Excellence
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.