Service Desk Analyst

Service Desk Analyst I

Our client is seeking a tech-savvy and service-driven individual to join their Service Desk team in a fast-paced, high-volume environment. This role is ideal for someone who thrives on solving complex IT problems, enjoys helping others, and can juggle multiple issues while delivering exceptional customer support. You ll be on the front lines supporting corporate teams, warehouse staff, and retail store employees across a wide variety of technologies.

• Location: Scottsdale, AZ - Hybrid
• Compensation: This job is expected to pay about $22-25/hour
• Duration: 6-12 month contract
• No Visa Sponsorship Available for this role

What You ll Do:

• Handle 40 50+ inbound calls per day, supporting issues related to hardware, software, mobile devices, networking, and more
• Troubleshoot and resolve issues involving routers, switches, hotspots, virtual machines, password resets, and scanners
• Use ServiceNow to manage tickets, document resolutions, and escalate when needed
• Guide users through self-help knowledge articles while maintaining a high level of empathy and professionalism
• Work across multiple support channels phone, email, chat to resolve multi-issue tickets effectively and efficiently

What Gets You the Job:

• Minimum 2-3 years in a high-volume call center or service desk environment
• Strong experience supporting PCs, Windows OS, hardware, and various enterprise applications
• Familiarity with ServiceNow or a similar ticketing system (ServiceNow highly preferred)
• Confident troubleshooting skills across networking, software installs, password issues, and mobile devices
• Excellent multitasking ability, strong communication skills, and a genuine drive to solve problems
• Bachelor s Degree preferred

Ready to step into a dynamic IT support environment where you can make an impact every day? Apply now to bring your passion for technology and service to a role that values both.

If we are still actively screening for this role, our AI Recruiter, Avery will email you to schedule a virtual meeting to learn more about your background.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.