Overview
On Site
Full Time
Accepts corp to corp applications
Contract - option period(s).
100% Travel
Skills
Technical Support
Testing
Quality Assurance
Video
Information Systems
Information Technology
Laptop
LAN
Microsoft SQL Server
Wireless Communication
Customer Support
Inventory Management
Systems Management
Intranet
Internet
Collaboration
Litigation Support
Management
Performance Tuning
Database Administration
Project Management
Database
System Administration
Operating Systems
Servers
Training
Attention To Detail
Customer Service
Problem Solving
Conflict Resolution
Job Details
About this Position:
Job Title: Computer Support Technician
Performance Duties:
- Requires testing, quality assurance, configuration, installation, implementation, maintenance and management of networked systems used for the transmission of information in data, voice and/or video format, ensuring systems availability, functionality, integrity, and efficiency. Consultant may be granted administrative rights at the discretion of the client.
- Ensures the confidentiality, integrity, and availability of systems, networks, and data through the implementation, maintenance, and enhancement of information systems security programs, policies, procedures and tools.
- Provides customer support service including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements.
- The Information Technology (IT) environment includes desktop and laptop computers, a local area network, Microsoft SQL Server and web-based applications, hand-held and wireless technology, along with case management and litigation support systems.
- Consultant would provide IT customer support, including installation, configuration, troubleshooting, customer assistance, inventory management and/or training.
- Assist the IT Systems Management staff in the configuration, installation, and maintenance of networked systems.
- Performs assignments related to ensuring the confidentiality, integrity, security and availability of systems, networks and data; performs routine assignments in support of the Office intranet and internet sites, including converting content into workable web pages, checking links, repairing errors, etc.
- Assist in the planning, development and coordination of litigation support and case management service.
Required Knowledge:
- Incumbent should have the knowledge of the principles, methods, and practices for integrating information system components sufficient to plan, coordinate, and administer computer systems, and optimize system performance, knowledge of the latest advancements in technology to initiate corrective or preventative action to ensure optimum performance of the system.
- Knowledge of performance tuning tools, database management, and project management methods sufficient to optimize systems performance, troubleshoot database performance problems, and perform a wide range of systems administration functions.
- Knowledge of operating systems, associated devices, and the interoperability of systems sufficient to install, upgrade, troubleshoot, test, and maintain those systems; to optimize the functionality and performance of systems; and to ensure the availability, integrity, efficiency, and reliability of servers.
- Ability to apply methods and practices for troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems and provide support that minimizes interruptions in service to customers.
PERSONNEL REQUIREMENTS:
Educational Requirement:
Educational Requirement:
- Successfully completed post-high school education.
Specialized Experience:
All individuals must have IT-related experience demonstrating some proficiency in each of the competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
All individuals must have IT-related experience demonstrating some proficiency in each of the competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.