Salesforce Technical Architect

Overview

Hybrid
$90 - $110
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Salesforce Service Cloud
Rest API
MuleSoft
Artificial Intelligence

Job Details

Salesforce Technical Architect

Location: Alpharetta, GA (Hybrid 3 Days in a week onsite)

Duration: 12 Months+

About the Role

We re seeking a Salesforce Technical Architect who blends deep technical expertise with strong leadership, empathy, and systems thinking. This role sits at the center of platform strategy designing AI-first, secure, and scalable Salesforce ecosystems that integrate seamlessly across clouds, partners, and enterprise systems.

You ll remain hands-on coding, prototyping, and experimenting while also owning architectural standards, governance, and mentorship across multiple teams and orgs.

What You ll Do

Enterprise & Platform Architecture

  • Architect and govern enterprise-scale, multi-org Salesforce solutions across multiple clouds.
  • Define platform standards that ensure scalability, performance, and long-term maintainability.

AI-First & Intelligent Experiences

  • Design AI-driven solutions using Einstein 1, Prompt Builder, Copilot, Work Summaries, and AgentForce.
  • Apply generative AI responsibly to enhance customer and agent experiences.

Service Cloud & Telephony

  • Lead architecture for Service Cloud, Omni-Channel routing, and CTI integrations.
  • Design real-time Salesforce integrations with Genesys Cloud using Open CTI, APIs, and event-driven patterns.

Integrations & Middleware

  • Define and govern integration patterns using MuleSoft and REST APIs, ensuring reliability, observability, and performance.

Security, Governance & Quality

  • Own platform security strategy including Shield, encryption, event monitoring, and sharing models.
  • Lead Architecture / Design Review Boards to enforce standards and manage technical debt.

Technical Excellence

  • Review and optimize Apex frameworks, async processing, governor limits, and LWC architecture.
  • Provide guidance on performance tuning, caching, and scalability.

DevOps & CI/CD

  • Define and enforce CI/CD pipelines using Copado, Jenkins, GitHub Actions, or similar tools.
  • Drive strong collaboration between development and operations teams.

Hands-On Innovation

  • Build POCs and rapid prototypes to validate new ideas, AI capabilities, and architectural approaches.

Leadership & Mentorship

  • Mentor senior engineers and tech leads.
  • Serve as the final escalation point for complex platform and architectural issues.

What You Bring

  • Primary: Deep expertise in Salesforce Service Cloud (Omni-Channel, Voice, CTI).
  • Integrations: Strong hands-on experience with MuleSoft, REST APIs, and event-driven architectures.
  • Telephony: Experience integrating Genesys Cloud or similar CTI/voice platforms.
  • AI: Experience or strong exposure to Einstein 1, Prompt Builder, Copilot, AgentForce, or LLM prompt engineering.
  • DevOps: Strong CI/CD and release governance experience (Copado or similar).

Bonus: Exposure to Experience Cloud, Data Cloud, multi-org/multi-cloud environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.