Senior Configuration Management Database (CMDB)

Role: Senior Configuration Management Database (CMDB)

Duration: 12 Months

Location: Austin, TX 78744 (Candidates must be local as they will need to be onsite 4 days a week.

Summary:

• Lead the development and execution of a comprehensive CMDB strategy aligned with business objectives and ITIL best practices.
• Assess and make recommendations to improve CMDB using platforms like ServiceNow, etc. to improve data accuracy, integrity, and operational efficiency.
• Establish a cross-functional "steering" team and processes to ensure organizational alignment and develop oversight and internal ITD audit processes for adherence to standards
• Establish and enforce governance frameworks, standards, and policies to ensure ongoing CMDB health, compliance, and continuous improvement.
• Define and maintain Configuration Item (CI) identification and naming conventions, as well as processes for capturing, documenting, and controlling CIs throughout their lifecycle.
• Oversee data population and maintenance efforts, including automated discovery processes (e.g., ServiceNow Discovery, Service Mapping), data imports, and integrations with other IT systems.
• Define and manage the relationships between CIs to accurately represent dependencies and associations within the IT environment.
• Ensure the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Management.
• Monitor and report on CMDB performance metrics, identifying areas for improvement and driving corrective actions.
• Stay current with industry trends, emerging technologies, and CMDB platform enhancements to recommend innovative solutions.
• Provide expert guidance on CMDB processes and related modules such as Discovery, Service Mapping, Event Management, and Orchestration.
• Lead and participate in design reviews and recommend improvements to the CMDB and associated processes.
• Develop, document, and implement CI data governance processes and procedures.
• Ensure that CIs are created or updated using only approved processes and procedures.
• Develop, document, and implement CI data audits and address any issues that arise.
• Collaborate with key stakeholders across Configuration Management, Risk, Security, Operations, and Asset Management to ensure accurate service mapping and lifecycle alignment.
• Educate and mentor technical teams and individuals on CMDB best practices and processes.
• Generate reports and insights from the CMDB to support decision-making and continuous improvement initiatives.

Required Skills:

• 8-10 years of experience in software development, design, and architecture.
• 5+ years of experience in designing, architecting, and developing CMDB solutions with experience in CSDM methodology.
• A deep understanding of the ITIL framework, particularly Configuration Management, Change Management, and Incident Management processes.
• Proficiency in ServiceNow platform customization, including scripting (JavaScript, Jelly, AngularJS) and workflow automation.
• A strong knowledge of data modeling, relational databases, and CMDB schema design.
• Familiarity with enterprise architecture frameworks (e.g., TOGAF, Zachman) and their application to CMDB strategy.
• Experience with cloud platforms (AWS, Azure, Google Cloud) and their integration with ServiceNow solutions.
• Relevant certifications such as ServiceNow Certified Implementation Specialist for Discovery (CIS-D) are preferred.
• Certified Technical Architect (CTA) and Certified Master Architect (CMA) Certifications are highly desirable.
• Proven ability to design, architect, and implement scalable and maintainable Configuration Management Databases (CMDB) that align with enterprise strategies.
• A strong champion of CMDB best practices, capable of influencing and driving adoption from senior leadership through to application and platform teams.
• Expertise in developing and enforcing CMDB governance frameworks, data quality standards, and lifecycle management processes.
• Exceptional communication and facilitation skills to engage diverse stakeholders, conduct workshops, and translate complex technical concepts into business value.
• Demonstrated leadership in cross-functional collaboration, fostering alignment between ITSM, application development, infrastructure, and platform teams.
• Strong analytical and problem-solving skills with a focus on continuous improvement and innovation in processes.
• The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results.
• Strong capability & ability to drive Stakeholder & Relationship Management with internal & external customers & partners.