Product Manager Principal ST (Payment Entry Device Hardware)

Job Description: Product Manager Principal ST (Payment Entry Device Hardware)

Location: Seattle, WA



As the payment hardware product manager, lead device selection through definition and implementation of end-to-end measurement, readiness for store installation, service response, break-fix process, and lifecycle management planning. To be successful, the principal product manager, needs to be an expert in managing the complexity of the physical payment experiences in the caf and drive through channels within stores while managing cross functional expectations from the customer, store partner and internal UX and software engineering teams- including but not limited to feature sets, problem areas, timelines, and change requests. They need to have a passion for building the right capabilities for our business and our customers balanced with the analytical rigor to test, measure, and iterate to deliver on the best experience and business value.



Responsibilities and essential job functions include but are not limited to the following:



Partners with business stakeholders and UX/software product managers on problem definition & partner with them to align to business and UX goals, and, defining target KPIs for physical hardware, placement and performance.

Directs and approves requirement documentation for physical hardware; partners on creation of user flows/ wireframes to clarify hardware placement and performance requirements; responsible for creation and maintenance of physical aspects of usability, accessibility & installation standards.

Directs non-functional requirements including performance, usability, accessibility, hardware repair & maintenance, and business continuity.

May arrange demos and RFIs for vendor solutions; decision maker in solution/vendor selection for new hardware; responsible for influence and alignment with adjacent ST software and support teams

Partners closely with UI/UX designers to capture and prioritize design elements within each feature requiring a physical touch point.

Effectively partners and collaborates with both senior managers and working teams to position and support complex engagements.

Prioritization and ownership across multiple deliverables and cross-team initiatives.

Responsible for enterprise-wide, payment technology product selection, implementation and support across a complex network of at least 4,000+ stores.

Demonstrates deep subject matter expertise that is wide-ranging across payment technology for retail, specifically quick service stores.

Able to manage tradeoffs on scope, resources, timeline and total cost of ownership on multiple, complex feature sets and technical specifications.

Responsible for successful implementation of complex standard or custom product or service enhancements against business goals.

Communicates effectively with technology and business teams independently.

Creates product update communications independently varying from release announcements to content for executive review and decision making

Stays abreast of new technology capabilities in point of sale and payment experiences in the retail industry and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features.

Works with payment technical product managers and respective engineering to scope and prioritize upcoming projects into the roadmap.

Manages a cross-team product roadmap for payment domain areas, aligned with software and feature priorities.

Builds effective relationships with key stakeholders and cross functional teams.

Directly communicates and influences alignment of new or enhanced payment hardware product and services, coordinating sizing and delivery planning with stakeholders; communication is typically at Steering Committee level and above.

Presents and leads alignment of tradeoffs with decision makers, typically at Steering Committee level and above.

Directs lifecycle planning for Payment Hardware products and services, including product age, service ticket analysis/trending, measurement of cost due to business disruption on high call drivers, and store partner sentiment analysis.



Bachelor's degree or equivalent experience in retail store-level technology

Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (5+ years)

Demonstrated ability to work with design and engineering to deliver customer facing features (5+ years)

Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders (7 years)

Managing product delivery and release in an agile environment (3 years)

Retail industry experience in store-level technology environments with a record of successfully delivering complex products (10+ years)

5+ years experience with in-store retail ordering and payment solutions at a large retail / quick-service retailer, experience with PCI verified solutions is highly desirable.

Deep understanding of payment hardware technology solutions and a working knowledge of edge and backend technology architecture.

Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings.

Exhibits expertise across multiple products and an ability to build and maintain close relationships with stakeholders to drive efficiencies

Ability to thoroughly understand complex business and technical issues and influence decision making

Superior verbal and written communications skills

Consistently uses communications skills to influence outcomes

Ability to influence others without authority to get things done in a timely fashion

Ability to balance multiple priorities and meet deadlines

Strong knowledge of agile/scrum methodology and user centric design; may be certified product owner; may collaborate with PMO/scrum master on project methodology to highlight issues and help as needed for product lifecycle