Senior Network Engineer - Mobility

Employees coordinate and monitor the work of other team members in the completion of specified assignments. Tasks require that the employees consult with user departmental personnel, other departmental technical staff, and other network team members in order to resolve technical issues. Under general supervision, employees are expected to exercise considerable initiative and independent judgment in selecting work methods and performing assigned tasks. Employees in this class are subject to on-call status on a rotating schedule to provide 7 day/24 hour per day service and, at times, are required to work unusual hours to accommodate installation, maintenance and/or upgrading of city networks. Work is reviewed while in progress and upon completion through discussions and reports submitted.

Assist management to ensure departmental objectives are met, programs are maintained, participate in the development and maintenance of policies and procedures to ensure compliance with relevant laws, regulations and standards.

Problem Determination and Resolution: uses remote monitoring tools, protocol analyzers and other network monitoring tools to accurately diagnose network problems or network performance degradation, and takes appropriate corrective actions; provides second-level technical support for mobile device infrastructure, Microsoft Intune and related network services which may include operating systems, backup/recovery systems, file and print sharing, email, network protocol services, data protection and replication, and other mobile access services.

Project Management and Technical Supervision: manages high profile/high impact network projects; coordinates and monitors work of technical team members; participates in training programs to develop new skills and maintain existing competencies; conducts training for other technical staff in areas of expertise.

Management of the Developmental Lifecycle: research and advise development teams of potential issues. Provide assistance with modeling and conduct testing of applications using common testing tools.

Business Continuity and Incident Response: Lead and/or assist in the analysis of events and participate as a member of the incident response team. Communicate incidents updates to internal team members as appropriate. Assist in the management and testing of the Business Continuity Plan (BCP).

Remain informed of new developments and technology trends: Research, evaluate and report on new technology trends as appropriate to the organization. Make recommendations to the department on desirable and beneficial additions and developments. Work with other departments to advise on new and existing technology.

Performs related work as required.

Knowledge of: Computer hardware, Windows Operating Systems, Office 365, Mobile Device Management (Intune, AirWatch, SCCM); problem management processes; network IP address standards; antivirus knowledge; cloud computing; designing, configuring and troubleshooting mobile devices; extensive knowledge of collaboration tools; Video conferencing; Android and IOS operating systems, Apple hardware and macOS.

Skills in: Strong verbal and written communication skills including technical documentation; problem-solving skills; organizational skills, attention to detail, and the ability to efficiently handle several tasks simultaneously.

Ability to: Acquire knowledge of new technologies; design, implement and troubleshoot enterprise desktop and mobile solutions; work under pressure with changing priorities in a complex environment; working both independently and in a team-oriented, collaborative environment is essential; express oneself clearly and concisely, both orally and in writing; establish and maintain effective working relationships with others. Ability to lift minimum 30 pounds.

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