Field Service Technician

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.

Position: Field Service Technician
Location: Pekin, IL/ Louisville, KY (Onsite)
Type: Long Term Contract

Required Skills:

• Windows Operating Systems (Windows 10, Windows 11), MAC OS
• Office 365, and Microsoft Software (SharePoint, Teams)
• PC Hardware troubleshooting and PLC's, scanners, printers

Responsibilities:

• Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments.
• Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime.
• Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards.
• Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed.
• Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments.
• Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses.
• Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.
• Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments.
• Participate in IT deployments, relocations, and infrastructure upgrades.
• Provide off-hours or weekend support as needed for critical site visits or go-lives.
• Build relationships and trust with customers and clients
• Adhere to company's given rules and regulations
• Team up with colleagues and other team members
• Great communication skills to work with customers
• Amazing problem-solving skills
• A technical degree is preferable
• Ability to diagnose problems with equipment
• Great mechanical aptitude
• Ability to communicate in English

Qualifications:

• Strong analytical skills.
• Hands-on experience with Incident Management and ServiceNow.
• Proficiency in the Windows operating system.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong communication skills, both written and verbal.
• Proactive approach to learning and adapting to new technologies.

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:

• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Regards,

Amir Ahmad
Account Manager
Net2Source Inc.
Global HQ Address - 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
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