Overview
Remote
80
Contract - W2
Contract - 6 Month(s)
No Travel Required
Unable to Provide Sponsorship
Skills
ServiceNow
API
Agile
Amazon Web Services
Business Rules
Change Management
Communication
Configuration Management
Configuration Management Database
Data Modeling
IT Operations
IT Service Management
ITIL
JavaScript
Leadership
Management
Job Details
Required Qualifications:
- Experience: 5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role.
Technical Skills:
- Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
- Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
- Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
- Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
- In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
- Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence
- Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred
- ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
- Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
- Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.