Business Analyst

DatamanUSA is looking for a Business Analyst for our direct client based in HI. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:

Job Title: Business Analyst

Location: Honolulu, HI

Duration: 6+ months

Roles & Responsibilities:

*) Develop a PUC Operations Manual (Ops. Manual) as the central repository of internal policies, procedures, and processes:
1. Organize and document high-level process maps referencing statutes, rules, orders, and policies.
2. Provide step-by-step instructions and detailed process maps for prioritized administrative and business processes.
3. Establish governance guidelines and change control processes.
4. Standardize structure, formatting, and language.
5. Implement document control processes and templates for future updates.
6. Ops. Manual to be hosted on a secure PaaS or SaaS environment with low maintenance overhead, easy content management, and user-friendly navigation.

*) Gather requirements through independent research, interviews, and working sessions with staff and stakeholders.

*) Identify inefficiencies in policies, procedures, and processes; recommend solutions with future-state documentation and maps.

*) Provide recommendations and technical guidance to enhance the PUC's Case & Document Management System (CDMS) developed in Salesforce or other IT systems to implement Ops. *) Manual processes.

*) Deliver training on administrative and content management for the Ops. Manual.

Desired Qualifications:

*) Experience in business process documentation, knowledge management, or policy development.

*) Experience implementing document control or knowledge management systems.

*) Background in government, nonprofit, or regulated environments (preferred).

*) Strong analytical and critical thinking skills to interpret data and identify solutions.

*) Excellent communication skills for engaging diverse stakeholders.

*) Technical understanding to bridge business needs and IT feasibility.

*) Strong problem-solving skills for complex business challenges.

*) Expertise in process documentation and mapping, with strong writing/editing skills for clarity and consistency.

*) Proficiency in Microsoft 365 tools (Teams, SharePoint, Word, Excel, Visio).

*) Experience with Salesforce (preferred).