Help desk

This posting is being released to provide a rate increase to a current contractor; however, although the incumbent is likely to receive the offer you are welcome to bid on the opportunity as additional interviews must be completed by the agency. Only posting for two days, please note expiration date.

PROJECT DETAILS

The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.

JOB DESCRIPTION

Selected candidate s role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

REQUIRED DEGREE Bachelor s Degree in Computer Science, Information Systems, or related field.

REQUIRED CERTIFICATION(S)

REQUIRED SKILLS/EXPERIENCE # YEARS

Experience working in a help desk environment 3

Experienced with providing support for O365 Applications 3

Experience providing remote assistance using various platforms 3

Experience in desktop\laptop repair, troubleshooting, and software installation 3

Hardware Implementation and Deployment 3

Active Directory Management 3

Preference given to candidates with the below skills/experience. Must also meet minimum requirements.

Microsoft O365 experience

BMC Footprints Help Desk Experience

MAC OS Experience