Overview
On Site
USD 25.00 - 29.00 per hour
Full Time
Skills
Management
Repair
Technical Writing
Software Configuration
Computer Hardware
Technical Support
Phone Support
Active Directory
Help Desk
Service Desk
Customer Service
Microsoft Windows
Microsoft Office
Master Data Management
Mobile Device Management
Kronos
Scheduling
Recruiting
Team Leadership
Taxes
Life Insurance
Marketing Operations
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
Daily Job Requirements
Serve as first contact with customers who need technical assistance via Phone or E-Mail
Provide Customer Assistance
Response to Customer Issues via Phone, E-Mail, in person, and computer chat
Follow-up with customers to ensure issues are resolved
Provide needed information on IT Products or Services
Document customer interactions
Keep record of Problems and their resolution through client Source of Record (SysAid)
Manage Help Desk tickets in a timely manner, if not directly dealing with customer you should be analyzing and resolving incidents within the ticket queue
Provide quick resolutions and excellent customer service
Perform Troubleshooting using different diagnostic Techniques
Troubleshoot, Diagnose, and Resolve Technical hardware and/or Software issues
Run Diagnostics to resolve customer reported issues
Install, make changes, and repair computer hardware and software
Escalate issues to the next level of support personnel while maintaining contact and transparency with customers towards resolution
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation, knowledge module and service catalog on installation of software, configuration of hardware and problem troubleshooting
Improve system performance by identifying problems and recommending changes
Update job knowledge by participating in educational opportunities and maintaining personal networks
Skills
Help desk support, Service desk, Customer service, Windows, Office 365, Intune, MDM, Autopilot, Troubleshooting, Technical support, Phone support, Help desk, Active directory
Top Skills Details
Help desk support,Service desk,Customer service,Windows,Office 365,Intune,MDM,Autopilot
Additional Skills & Qualifications
Be Available to work scheduled hours
o If you are scheduled to be in the office, make sure you are present to help provide adequate and efficient assistance to customers in the office.
o If you need to be remote on a scheduled in-office shift (Unless sick or personal day) 24-hour notice is required, and you are responsible for finding another team member to cover your in-office scheduled shift
o Vacations are scheduled individually within each department. Associates are required to submit vacation requests through the time and attendance system: Kronos. Associates must have approval from the supervisor before taking vacation. This will ensure that the time off does not conflict with departmental staffing requirements.
o Scheduling and staffing needs are managed by a team lead and can be adjusted to meet high priority tasks that require the associate to be in office as needed.
o The current Hybrid work schedule is three days a week in the off and two days a week remote.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on Jul 25, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Daily Job Requirements
Serve as first contact with customers who need technical assistance via Phone or E-Mail
Provide Customer Assistance
Response to Customer Issues via Phone, E-Mail, in person, and computer chat
Follow-up with customers to ensure issues are resolved
Provide needed information on IT Products or Services
Document customer interactions
Keep record of Problems and their resolution through client Source of Record (SysAid)
Manage Help Desk tickets in a timely manner, if not directly dealing with customer you should be analyzing and resolving incidents within the ticket queue
Provide quick resolutions and excellent customer service
Perform Troubleshooting using different diagnostic Techniques
Troubleshoot, Diagnose, and Resolve Technical hardware and/or Software issues
Run Diagnostics to resolve customer reported issues
Install, make changes, and repair computer hardware and software
Escalate issues to the next level of support personnel while maintaining contact and transparency with customers towards resolution
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation, knowledge module and service catalog on installation of software, configuration of hardware and problem troubleshooting
Improve system performance by identifying problems and recommending changes
Update job knowledge by participating in educational opportunities and maintaining personal networks
Skills
Help desk support, Service desk, Customer service, Windows, Office 365, Intune, MDM, Autopilot, Troubleshooting, Technical support, Phone support, Help desk, Active directory
Top Skills Details
Help desk support,Service desk,Customer service,Windows,Office 365,Intune,MDM,Autopilot
Additional Skills & Qualifications
Be Available to work scheduled hours
o If you are scheduled to be in the office, make sure you are present to help provide adequate and efficient assistance to customers in the office.
o If you need to be remote on a scheduled in-office shift (Unless sick or personal day) 24-hour notice is required, and you are responsible for finding another team member to cover your in-office scheduled shift
o Vacations are scheduled individually within each department. Associates are required to submit vacation requests through the time and attendance system: Kronos. Associates must have approval from the supervisor before taking vacation. This will ensure that the time off does not conflict with departmental staffing requirements.
o Scheduling and staffing needs are managed by a team lead and can be adjusted to meet high priority tasks that require the associate to be in office as needed.
o The current Hybrid work schedule is three days a week in the off and two days a week remote.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on Jul 25, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.