Quality Assurance Technician

Are you a Quality Technician looking to expand your impact and take on more responsibility? This role is designed for an individual ready to develop into a leadership position, guiding quality processes and mentoring others while continuing to build their career.

Dixon Ticonderoga Company is seeking a Quality Assurance Technician at our North America headquarters in Appleton, WI. Our mission is to engage, inspire, and empower teachers, students, and artists to be their best by providing superior educational and art products. The Dixon Ticonderoga Company portfolio includes trusted brands across art and education products, including the iconic Ticonderoga #2 pencil, and serves both School Distributors and Retail Markets.

Reporting to the Quality & Compliance Manager, the Quality Assurance Technician is responsible for supporting product quality and compliance through testing, certification, data collection, and consumer communication. This role will work cross-functionally with internal teams and external partners to ensure our products meet regulatory standards and customer expectations.

Essential Functions:

Product Testing & Quality Assurance

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• Conduct XRF (X-ray fluorescence) testing to ensure material compliance and safety.
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• Coordinate drop and shipping tests to validate packaging durability and product integrity.
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• Perform product quality checks at the Distribution Center (DC) to maintain consistency and standards.
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• Assist in submission of products to testing agencies.
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Compliance & Certification

• Obtain and file product certifications with the Consumer Product Safety Commission (CPSC) to ensure regulatory compliance.

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Data Collection & Reporting

• Collect and organize product data for Extended Producer Responsibility (EPR) reporting and other regulatory needs.

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Consumer & Customer Communication

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• Draft and manage external messaging related to product quality and safety.
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• Respond to consumer and customer inquiries and complaints, ensuring timely and accurate resolutions.
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• Maintain and update FAQs for Consumer Services to ensure consistent and helpful information is available.
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• Send existing Safety Data Sheet (SDS) and Child Product Certificates (CPC) responses as needed to support compliance and transparency.
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Knowledge, Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

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• Attention to detail.
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• Strong organizational and communication skills.
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• Ability to manage multiple tasks and deadlines in a fast-paced environment.
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• Proficiency in Microsoft Office Suite and data management tools.
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Education and Experience:

Education

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• High school diploma or GED required.
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• Associate degree or technical certification in a related field (e.g., manufacturing, quality systems, or engineering technology) preferred.
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Experience

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• 2+ years of experience in manufacturing or quality control environment.
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• Experience with XRF testing and familiarity with product compliance standards preferred.
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• Understanding of CPSC certification processes is a plus.
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• Experience with project management software (e.g. monday.com, Asana, Trello) is beneficial.
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• Experience with regulatory reporting and consumer product documentation is a plus.
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Other:

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• This role requires flexibility of work times as key responsibilities may need to be performed across different production shifts.
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• Required to operate forklifts with proper training from the Company.
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Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Conditions/Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Note: The statements herein are intended to describe the general nature and level of work being performed by the employee and are not be construed as an exhaustive list of responsibilities, duties, abilities and skills required. Candidates must be open to taking on additional responsibilities as needed to support evolving business needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.